Wingecarribee Shire Council Vacations & Trips from ￥149,494

Always an amazing experience staying at Medusa! Can’t recommend this hotel highly enough.

DIDGUSTING ROOM!!! The hotel was presented amazing online so we booked a lovely suite. Upon entering our room we smelled a bad odor but decided it might be something coming from next door then we noticed quite a bit of wear/tear on the room… We seriously thoght about leaving then and we should have much to our regret !!! Then after deciding to take a nap and turning the bed back we discovered there was no mattress pad so we notified the front desk and housekeeping had to completely remake the bed ! Needless to say no nap after traveling for a full week …What hotel in this day and age does not use proper bedding hygiene ! Totally unacceptable ! The bathroom was just dirty with mold on the tiles, a huge hole in the ceiling over the window and overall just disgusting ! And we discovered the horrible water odor leaking from the shower !! Spots/stains all over the carpets and just overall a bad room ! Then that night the music kicked in from the clubs on the street being very loud in the room until 1am so we didn’t get any sleep !!! The only thing great to say about the hotel is the ocean suite room has amazing views but nothing else ! The staff was very apologetic at the front desk and she did include breakfast for us. I told her we realize it is not the staffs fault even though they catch the grief from it. The fault lies with the general manager and corporate ! Shame on them for operating a horrible hotel !