We recently traveled to the Caribbean for the first time as a family (my spouse and our two daughters), and I chose a Marriott property expecting a smooth and enjoyable stay, especially since it coincided with my birthday and our wedding anniversary.
Despite it not being high season, our check-in was delayed significantly. As a family traveling with children, it would have been appreciated if some flexibility had been shown.
Initially, we were assigned a first-floor room with a view of the adults-only pool — not ideal for a family. After requesting a change, we were moved to a second-floor room with a backyard view. It felt like our special day was not taken into consideration at all.
On my birthday, the hotel made no acknowledgment. A day later, after realizing the oversight, a waiter brought me a leftover cake intended for a different guest — a gesture that honestly felt more insulting than thoughtful.
This was my 5th or 6th stay at a Marriott, and unfortunately, the front desk staff at this location were by far the least welcoming or accommodating I’ve experienced.
While the beach and pool areas were enjoyable, the restaurant prices were high compared to the portion sizes and quality — except for the poolside menu available until 6 PM, which was quite good.
Lastly, the room layout left a lot to be desired. The oversized bathrooms at the expense of closet space and bedroom comfort felt like a strange design choice — not practical for families.