Find all hotels by onefinestay in White Plains, NY

"You will find poor service from multiple individuals. This was a Ritz Carlton but no longer. Expect a low level of service where people are trying to do the minimum and are okay with getting low reviews."

"Clean suite, great customer service. "

"The room was clean and we also used the gym. My husband took advantage of the complimentary day pass at 24hr fitness and he said it was nice to have that option. We also enjoyed the valet, they were prompt and easy to request our car right away via text. They were also very friendly. We enjoyed our stay overall "

"The hotel did not have us booked on the room we chose on Expedia. Ridiculous! I had to wait 30 minutes for a luggage cart because the hotel had no idea where they were or who had them. Terrible! The hotel never inforned us that when our room door is locked from the inside, the electronic key won't unlock it, whuch resuled in my being locked out of my room for an hour while my mother slept. Unbelievable!"

"I stayed in this lovely home for a solid week and it was a comfortable home away from home. I found the host to be accommodating and eager to respond quickly. He was attentive to our needs and offered suggestions if inquiries were made. The home had enough room for us to be together and still enjoy personal quiet time. We utilized all aspects of the home to our delight (game room, porch, backyard, dining room, etc.). If opportunity permits, I would certainly return to this peaceful oasis. "

"Check-in was confusing and poorly organized, which made the start of the stay frustrating. The room itself was fine and comfortable, but the photos on the website were misleading and didn’t match what we saw in person. Overall, an okay room but not the experience we expected."

"Brand new space. Our room was so clean!! Smelled clean. The location is perfect and walkable to restaurants, bars, grocery store. The game room was so much fun. Our host was the absolute best. Excellent communication from start to finish. Excited to return."

"Stayed for 5 nights. The air filter was absolutely polluted with dust, it looked like it hasn’t been changed in a year. Our son got an allergic reaction to the dust and had to take him to the ER during our stay. One of the beds did not have a comforter which we reported upon arrival. We were told for 3 straight days that it would be delivered and was not. It was finally delivered as we were checking out. I am a work traveler and have seen it all but the service and cleanliness were way below acceptable standards. Would not recommend. "

"The amenities were good, the apt was clean and cheerful, the response time from the host was very fast."