Westward Vacations from ￥211,486

It felt like the focus was more on the restaurant than the accommodation. The staff seemed to have been unaware who was arriving so had to check. Said our rooms were not ready, even though we arrived after 5pm, but given alternatives. No mention of check out times or if breakfast was available, Expedia says they do breakfast at an extra cost? We had booked 2 rooms and first impression was nice décor. However one room had no toilet paper or sugar on the tea tray. I stayed in a family room, I had to move kettle to windowsill and put the extension lead on the single bed to use it as there was no socket nearby. One of the lamps did not switch on as it was not plugged in, had to take the lead over the single bed to do so after I tightening up the stand as it had come loose looked drunk. The bed had a wooden frame, the bottom end joints were loose and needed gluing. There were several empty and part used complimentary toiletries left in the shower from previous guests. My room was at the front of the property so overlooked the road, I personally had no problem with road noise as I am hearing impaired. Okay there were some minor issues which had to be mentioned but the room and bed were clean and comfortable. I think we would stay here again because the issues did not bother us that much but needed to be mentioned so they can be put right. Although it may not necessarily be our first choice.

Excellent throughout

Room was really clean and comfortable, breakfast was lovely and staff were friendly and helpful would definitely stay again.

Beautiful grand hall set in beautiful grounds, didn't spend much time there, due to stay related to attending a wedding near by. Hotel contacted us before our stay to check any requests and were kind enough to say even though check in not till 3pm and we needed to be at our wedding for 2:30 said we could leave our luggage and do the check in process and collect key after the wedding, but when we arrived the room was ready so they let us go straight to the room. If we were to return would pay more to have a better room. The bed was comfortable, firm but not too firm, shower was luke warm so possibly running out of hot water at 10:00. Duvet a bit too warm and no other option, but for what we paid this was great. Staff were exceptionally friendly and helpful, quickly arranging us a taxi when Uber let us down. We didn't have breakfast so can't comment on that. Would definitely recommend. If you had time Beamish museum is a short walk away.

Room good, food in restaurant good