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"Stayed one night, left my brand-new coat in the room. Called the same day — they promised to check but never got back to me. After three days, I called again and was told “nothing was found.” Totally unacceptable and shows zero responsibility. I will never stay here again. "

"very new, clean and updated. very upper class feel as far as design and staff..we had excellent experience with all."

"Nice place "

"Overall, excellent!"

"Neatness "

"Clean and friendly. "

"Stayed here years ago. The rooms haven't changed much. The rooms are pretty standard, but the lobby, staff and food are all better than most hotels. Maybe a little old school, but I love the look of the hotel. The bed was really comfortable. The event banquet food has always been wonderful. They can handle the volume of plates without affecting the appeal. Great work!"

"Beautiful hotel! Great restaurant on the premises! Highly recommend!"

"Kathleen’s cabin was exactly what we needed when traveling for a family wedding. The house had everything we needed. The house was described perfectly. Kathleen was quick to respond to a few logistics questions we had. Great spot if you are skiing at Mt Wachusett. "