2/10 (非常に不満)
Seth
2026 年 3 月 20 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I live six blocks from this hotel and have routinely referred friends and family to stay there. When the current Middle East war forced our family to evacuate to DC within 36 hours, I frantically searched the internet and was glad to see The Line was available, so I booked through Expedia.
Once settled upon arrival, I asked the front desk about the 10% Ward 1 discount - for those who live in the neighborhood. I was told by one clerk that because I booked through Expedia the discount could not be applied but she would check with her manager, even through I explained the extenuating circumstances.
I checked again with the same clerk the following day and was given the same response.- would have to check with the manager. At the same time, when asking about replacing a room key, another front desk clerk SCOLDED me for not saying “good morning” to her.
Upon checkout I inquired a third time about applying the discount and explained the extenuating circumstances of my booking. A manager finally came out and confirmed a third party booking precluded applying a discount.
I serve the United States overseas and my referrals have generated thousands of dollars to this hotel, but no longer. Their lack of flexibility and poor customer service means I will actively dissuade others from booking here. For a nearly four figure two-night stay (yep, all those taxes and fees!), a 10% discount could have been a meaningful sign of support for a neighbor whose life was upended.
Seth
2026 年 3 月に 2 泊滞在
