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Reviews of Hanbury Manor Marriott Hotel & Country Club

4.5 out of 5
Hanbury Manor Marriott Hotel & Country Club
Cambridge Road, Ware, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 299 out of 628 reviews" "
Rating 8 - Good. 191 out of 628 reviews" "
Rating 6 - Okay. 87 out of 628 reviews" "
Rating 4 - Poor. 36 out of 628 reviews" "
Rating 2 - Terrible. 15 out of 628 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

benoit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Apr 2024

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service
Property was nice enough, and the breakfast was good. The pancake maker was a highlight for our children. Only downside was the noise at night. We were a family of four and the family rooms are in the orchard wing, but this must be where they also put the large groups of lads on golf weekends/stag do’s because at 1am, presumably after the bar shut the party moved upstairs and the walls are very thin. We had to call down to reception and by about 2am they did come up and the noise stopped. I definitely wouldn’t risk going again as a family on a weekend.
Stayed 1 night in Apr 2024

10/10 Excellent

Nicholas, Motherwell

Stayed 4 nights in Apr 2024

6/10 Okay

MORAG

This hotel had a weird smell .. I guess it’s old. Was over priced for what you get.
Stayed 1 night in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jane

Stayed 2 nights in Mar 2024

10/10 Excellent

Mustan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional interior. Food at the cast iron restaurant was great.
Stayed 2 nights in Mar 2024
Response from Charlie on Apr 12, 2024
Dear valued guest,Thank you for sharing your positive feedback on your stay with us. We are delighted to hear that you found the food to be of such a high quality. This information has been passed onto the relevant personnel and is very well received. We are also pleased to hear how you enjoyed the traditional interior we have here at Hanbury Manor.We hope to see you join us again in the future.Best wishes,Charlie

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
quiet
Stayed 2 nights in Feb 2024
Response from Charlie on Apr 12, 2024
Dear valued guest,Thank you for sharing your positive feedback on your stay with us.We hope to see you join us again in the future.Best wishes,Charlie

8/10 Good

Eli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay in grand hotel
Lovely hotel set in amazing grounds. Pool area is lovely and water is very warm. Thoughtful touches for children. Rooms could be modernised a bit, and the size of the hotel means there can be quite a bit of walking.
Stayed 1 night in Feb 2024
Response from Charlie on Apr 12, 2024
Dear valued guest,Thank you for sharing your positive feedback on your stay with us. We are so pleased to hear that you enjoyed how family inclusive we are as well as how amazing you found the grounds were.We hope to see you join us again in the future.Best wishes,Charlie

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spa break
We had a really nice stay, the staff were very friendly, breakfast was excellent as was the spa and spa treatments. Dinner however was on the expensive side
Stayed 1 night in Jan 2024

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

maria

Stayed 1 night in Aug 2023

10/10 Excellent

Damion

Stayed 1 night in Dec 2023

8/10 Good

Phillip

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf course was great, restaurant was decent. Price was very reasonable.
Stayed 1 night in Nov 2023

6/10 Okay

Denis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Joanne

Stayed 1 night in Nov 2023

8/10 Good

Eric

Stayed 1 night in Nov 2023
Response from Rodrigo Mendes on Nov 10, 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

6/10 Okay

Garry

Traveled with partner
Disliked: Staff & service
The property was not to the standard expected from Marriott hotel.
Stayed 10 nights in Oct 2023
Response from Rodrigo Mendes on Nov 10, 2023
Thank you for taking the time to review our hotel following your recent stay with us. Your feedback is very gratefully received.We can see from the ratings you have provided that your stay was not commensurate with the standards you associate with Hanbury Manor and Marriott. We would like to extend our sincere apologies where we have failed to meet your expectations.We do hope you will reconsider staying with us again in the future as it would be our pleasure to be your hosts.

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality
Lovely hotel. Service is impeccable.
Stayed 1 night in Oct 2023
Response from Rodrigo Mendes on Nov 10, 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

8/10 Good

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely country style manor
Staff were very accommodating as we had just arrived at 9am and had jet lag and desperately needed to sleep. They upgraded our room so we could crash which was much appreciated. It was also a pleasant walk into ware.
Stayed 1 night in Sep 2023
Response from Rodrigo Mendes on Nov 10, 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rodrigo Mendes on Nov 10, 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

8/10 Good

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check room location
A Nice hotel, however, I was placed in the guest house which is a 5 minutes walk to the main buildings where the facilities are. Not ideal in poor weather conditions.
Stayed 2 nights in Sep 2023
Response from Rodrigo Mendes on Nov 10, 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

10/10 Excellent

ENZO

Liked: Cleanliness, staff & service, property conditions & facilities
Hanbury manor is lovley hotel great spa facilities the girl on reception was so friendly and helpful 5 star
Stayed 1 night in Sep 2023
Response from Rodrigo Mendes on Nov 10, 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

6/10 Okay

SHENG

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Beautiful ground
The ground is spectacular with beautiful golf course and landscape. But sadly the rooms require urgent upgrading as it is really far too dated. Staff was friendly and helpful.
Stayed 1 night in Aug 2023
Response from Rodrigo Mendes on Nov 10, 2023
Thank you for taking the time to review our hotel following your recent stay with us. Your feedback is very gratefully received.We can see from the ratings you have provided that your stay was not commensurate with the standards you associate with Hanbury Manor and Marriott. We would like to extend our sincere apologies where we have failed to meet your expectations.For future reference, we have some newly refurbished rooms, including our Prestige rooms, in which all of the rooms in this category have undergone renovation in recent years. We hope to continue in the future with further renovations to the property.We hope to welcome you back to Hanbury Manor in the future.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely weekend break
The hotel and its surroundings are amazing. However, at breakfast and dinner we felt not always welcome a two families with two toddlers
Stayed 1 night in Sep 2023
Response from Rodrigo Mendes on Nov 10, 2023
Thank-you very much for providing us with the feedback from your stay with us, we are glad you enjoyed your stay with us. We hope to see you in the near future.

10/10 Excellent

Patryk

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only “complaint” (not even really a complaint) is that the interiors are a bit aged and could use some renovation works here and there. However, the whole place and especially the surrounding grounds are so beautiful and charming that it more than makes up for any imperfections. The staff are wonderful too - highly recommend!
Stayed 2 nights in Sep 2023

6/10 Okay

Jenny

Business traveler
Liked: Cleanliness, staff & service
Hotel needs to be modernised
I really like the hotel but it’s a little bit isolated public transport very difficult. The rooms have no air conditioning which to make it very uncomfortable. If it’s warm last time I stayed it was winter so didn’t affect me but this time I realise that that is a big issue for this hotel. It really does need a full makeover from Marriott, it’s quite outdated, and although some of the features are nice being old, I feel the room is not one of them because it should be more modern with Aircon. New carpets new curtains etc probably won’t stay again and less I can’t get anything else
Stayed 3 nights in Aug 2023

10/10 Excellent

Ranju

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Went for three night to celebrate aunt’s birthday. It was relaxing, rejuvenating and the property was just perfect for all of us . Would love to go back again.
Stayed 3 nights in Aug 2023

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
basically a nice looking holiday inn
It cost 1000 for the weekend We had to pay for internet, we paid for £80 for a couple of drinks and the microwave food they offer at the bar. When we checked out at 9 am, they wouldn't let our child have a last swim, despite checkout being 11. Definitely not a high class experience
Stayed 3 nights in Aug 2023

8/10 Good

Archie

Stayed 1 night in Aug 2023

8/10 Good

Sreejith Kumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay especially if you are a golfer, which I am not. However, I enjoyed the stay very much. Staff were lovely and very helpful. The only things I was slightly disappointed with were the dining options, which I found a bit limited and seemed to vary from day to day and whether you ordered room service or dined at the restaurant. Having said that I must say that I had one of the best Ribeye's I've had in a while. I can only guess the reason for the limited variety in their main restaurant (Cast Iron Grill) was because of it being a Country Club. Spa treatments were fully booked for the Saturday and Sunday we stayed. Not sure if this was because of limited facilities / staff or if they were genuinely busy. Having said that there was a wedding and a golfing event that weekend. The only other thing that I was lightly disappointed, which had nothing to do with the Hotel itself, is the absence of decent walking trails and footpaths, especially given its rural setting. We did however find a good location nearby called Three Lakes, which had a good pub and some good walks around the lakes. We also struggled to get an Uber when trying to book a ride from the hotel, and I understood later that was because of the patchy cell network in that area. The hotel staff were however very patient and got us a ride via the local mini cab service, which cost twice what Uber would have charged.
Stayed 3 nights in Aug 2023

10/10 Excellent

Julie

Stayed 1 night in Aug 2023

6/10 Okay

David

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Stayed 2 nights in Jul 2023

4/10 Poor

Florence

Traveled with family
Liked: Staff & service
Check in was easy. Staff was nice and helpful. Breakfast and restaurants were good when open- expensive but not unusual for Marriott. The hotel is old and needs upgrading. Rooms were hot-No AC- only small table fan which was plugged on far side as room as no outlets near bed. Room was so hot that when the housekeeper came in, she immediately went in search of another fan. Window in room could not be opened and looked like it would fall off the hinges. Outlets on bed side of wall were a strange round 3 pin configuration and room lamps were plugged into these. The biggest issue was the pervasive smell of sewer in and around the hotel for 4 out of the 5 days we were there. We brought this to the attention of the staff and were told that the smell ‘appears from time to time’ We would have moved straight away as we were having nausea and abdominal discomfort from the smell but we were there for a wedding and this was the recommended nearest hotel so we just tried to stay away from the hotel as much as possible. We could not even enjoy the grounds because of the smell. We cut our stay short and checked out as early as we could, Manager on duty when we were leaving refused to give us an extra hour to check out even though as Marriott members we usually can get that. Expedia was very good about getting us some money back for the last 2 days that we had paid for
Stayed 7 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Katie on Jul 23, 2023
Thank you very much for such positive feedback! We are thrilled you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return time and time again
Reliable friendly staff. Clean comfortable room. Excellent breakfast.
Stayed 1 night in Jun 2023
Response from Katie on Jul 23, 2023
Thank you very much for such positive feedback, we hope we can welcome you back soon for an even better stay with us!

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, amazing food and over all lovely vibe. Stayed a night with my partner and we used all the amenities such as the pool and bars. Stuff were very welcoming and always happy to help
Stayed 1 night in Jul 2023

2/10 Terrible

Mehmet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Reception staff was not friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay for our 21st wedding anniversary, we stayed at Hanbury Manor on our wedding night, it’s still a great hotel to stay at
Stayed 3 nights in Jun 2023
Response from Katie on Jul 23, 2023
Thank you so much for such positive feedback, and we are thrilled to hear that you had a lovely wedding anniversary with us!We look forward to welcoming you back in the future!

8/10 Good

D

Stayed 1 night in Jun 2023

10/10 Excellent

Tiffany

Stayed 1 night in May 2023
Response from Katie on Jul 26, 2023
Thank you for such positive feedback!We hope to welcome you back again soon.

10/10 Excellent

Hai, Winchester

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I love the environment, tree, grass, gold court nearby, and the old fashion building.
Response from Katie on Jul 23, 2023
Thank you for such positive feedback, we are thrilled to hear you love the building and had a good stay with us!We do hope to welcome you back again soon.

10/10 Excellent

Donna

Traveled with family
Liked: Staff & service, property conditions & facilities
I loved the facilities but it was the staff that made it superb. The waitresses at breakfast and the bar tenders at Vardons are so lovely plus the lovely girl giving out the towels at the spa. They must all love working there
Stayed 3 nights in May 2023

2/10 Terrible

Saeideh

Stayed 1 night in May 2023

4/10 Poor

Saeideh

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing experience
We had stayed in the hotel before,and loved the spa,and area! But we had a awful experience this time,really unfriendly staff,sometimes rude,and unhelpful !! Although I still liked the hotel and its facilities,but would never go back again,as they made us really uncomfortable and disappointed!
Stayed 1 night in May 2023

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Rodrigo Mendes on May 5, 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.