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Reviews of Kapiti Gateway Motel

2.5 out of 5
Kapiti Gateway Motel
114 Main Road, Waikanae

Reviews

8.8

Excellent

Rating 10 - Excellent. 103 out of 198 reviews" "
Rating 8 - Good. 78 out of 198 reviews" "
Rating 6 - Okay. 13 out of 198 reviews" "
Rating 4 - Poor. 1 out of 198 reviews" "
Rating 2 - Terrible. 3 out of 198 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Frances and the team at Kapiti Gateway Motel. on May 10, 2024
Good afternoon Bruce -thank you for leaving us a 5 star review. We are pleased you enjoyed your stay here at Kapiti Gateway Motel. Kind regards Frances and the team @ Kapiti Gateway Motel.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Frances and the team at Kapiti Gateway Motel. on Mar 29, 2024
Good afternoon John - thank you for taking the time to leave us a review. We are pleased that you enjoyed your time here. Kind regards the team @ Kapiti Gateway Motel.

8/10 Good

Anthony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and guiet
Stayed 1 night in Mar 2024
Response from Frances and the team at Kapiti Gateway Motel. on Mar 17, 2024
Good afternoon Anthony, thank you for leaving us a review. We are pleased to hear you enjoyed your stay here. All the best from the team @ Kapiti Gateway Motel.

6/10 Okay

Pat

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Kapiti Gateway Motel. on Mar 17, 2024
This review does not give us much to go on!

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long stressful drive where I was constantly held up with roadworks and slow vehicles, I was very late and was going to miss the cut off time for the office. Upon arriving I was greeted by the most lovely lady on the front desk who reassured me it was no problem I was late. I then later checked my messages to see they had tried very hard to contact me ( I was driving so couldn’t check my phone) and had arranged for me to still access my room no matter the time. It honestly made my Day.
Stayed 1 night in Feb 2024
Response from Frances and the team at Kapiti Gateway Motel. on Mar 1, 2024
Hi Melanie, thank you so much for taking the time to leave a review. It was lovely meeting you - It was our pleasure to have you here and to make sure that your arrival and access to your room was safe and efficient for you. I hope you enjoyed the rest of your trip from here. Kind regards Frances and the team @ Kapiti Gateway Motel.

10/10 Excellent

Royce

Stayed 1 night in Jan 2024
Response from Frances and the team at Kapiti Gateway Motel. on Jan 24, 2024
Good afternoon Royce, thank you for taking time to leave us a review. We are happy to hear that your stay here was comfortable.

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was met by a very nice, helpful man in reception and enjoyed my stay in a clean, comfortable room with everything I needed. I would stay again.
Stayed 2 nights in Jan 2024
Response from Frances and the team at Kapiti Gateway Motel. on Jan 15, 2024
Hi Jude, thank you for taking the time to leave us a review. We are happy to hear that your stay here was good. Hope to see you again. Kind regards the team at Kapiti Gateway Motel.

10/10 Excellent

Tamas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Frances and the team at Kapiti Gateway Motel. on Dec 19, 2023
Good afternoon Tamas, thank you for sharing experience here and giving us a 5/5 review. We hope you have a happy Christmas and Good start to the year 2024. Kind regards Frances and the team at Kapiti Gateway Motel.

8/10 Good

Siddartha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Waikanae
The new hosts were very welcoming, friendly, helpful & hospitable. Although it was something out of the 1970's the unit was very tidy & clean; & it felt like blast from the past.
Stayed 11 nights in Oct 2023
Response from Kapiti Gateway Motel. on Nov 7, 2023
Good morning Siddartha, thank you for taking the time to leave leave us feedback. Our team have exceptionally high standards around cleanliness and presentation- We will make sure that your positive feed back is shared with our house keepers. Kind regardsFrances Kapiti Gateway Motel

10/10 Excellent

R N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot
Comfortable & clean unit. Great staff very helpful & friendly
Stayed 2 nights in Oct 2023
Response from Kapiti Gateway Motel. on Nov 1, 2023
Thank you for taking the time out of your day to leave such a nice review. We are pleased to hear that your stay with us was a positive experience. Kind regardsFrancesKapiti Gateway Motel.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kapiti Gateway Motel. on Oct 28, 2023
Hi Steve, thank you so much for your 10/10 rating. We hope to see you again.

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Aug 2023

8/10 Good

Eric

Stayed 1 night in Jun 2023

10/10 Excellent

Gavin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Motel is one of the Freindliness I have stayed and I spend a few Months of the year onthe Road The Office gave a warm welcome and had everything ready for me Well done guys I will be recomending to other bussinessess and Family and Freinds
Stayed 1 night in Apr 2023

10/10 Excellent

nick

Business traveler
Liked: Cleanliness, property conditions & facilities
Great service. Clean and Tidy, Would recommend.
Stayed 1 night in Apr 2023

10/10 Excellent

doug

Traveled with family
Liked: Staff & service, property conditions & facilities
Impeccable cleanliness! Have seldom stayed at any hotel with this level of cleanliness. Well kept and managed property. Keep up the great work!
Stayed 1 night in Mar 2023
Response from Viv & Russell on Mar 28, 2023
Thank you for the lovely feedback Doug. I will be sure to pass that on to our hard working housekeepers. It was a pleasure having you here and we hope to see you again soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Hitomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good Thanks
Stayed 2 nights in Feb 2023

10/10 Excellent

Angus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, spacious room, comfortable bed, appreciated the biscuits and bathtub
Stayed 2 nights in Feb 2023
Response from Viv & Russell on Mar 28, 2023
Thank you Angus. Appreciate your positive feedback. So glad you had a comfortable stay and hope to see you again soon.

4/10 Poor

robert

Business traveler
Liked: Cleanliness, staff & service
Very clean hotel but dated simple room. Main problem is it very close to the train tracks and you are waken 4 x times a night by Very loud Trains. Nice staff but don’t recommend because train. Will not return
Stayed 5 nights in Jan 2023
Response from Viv & Russell on Jan 28, 2023
We are glad to hear you were treated well by our staff, you certainly seemed very happy with your stay when you checked out with us at reception. Trains are part of the landscape here on the Kapiti Coast and in fact in many locations up and down Aotearoa. There are never that many trains during sleeping hours but I guess if you were disturbed by them it felt like there were. Wishing you a safe journey back to USA Robert.

8/10 Good

Dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Jeni

Stayed 1 night in Jan 2023

10/10 Excellent

Peter

Stayed 4 nights in Nov 2022

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good motel clean and tidy what else does one need

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, bright and airy unit. The cleaning and replenishing of amenities was second to none.
Stayed 4 nights in Jan 2023

10/10 Excellent

NOEL JOSEPH RAJESHVANAND ANISH

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming on arrival .No hesitation to recommend to others .
Stayed 2 nights in Nov 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean and quiet.
Stayed 1 night in Oct 2022

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy would stay again
Stayed 1 night in Oct 2022

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and it lived up to its name as a gateway to Kapiti. The facilites were excellent and close to an excellent pizza and pasta place. The motel was clean, warm and the bed really good to sleep in.
Stayed 3 nights in Sep 2022
Response from Viv on Oct 4, 2022
Thank you for the lovely feed back Allan. It was a pleasure having you here and we hope to see you again soon.

6/10 Okay

Shanan

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2022

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management & staff , awesome facilities, highly recommend
Stayed 1 night in Jul 2022
Response from Vivienne on Jul 27, 2022
We are delighted you had a great stay. Thank you for booking with us!

8/10 Good

Jan

Stayed 1 night in Jun 2022

8/10 Good

Nigel

Traveled with group
Liked: Cleanliness, staff & service, amenities
The location was great and convenient
Stayed 1 night in Apr 2022

8/10 Good

Nigel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Mar 2022

8/10 Good

Pam

Liked: Cleanliness, staff & service
Close to train and supermarket. Bed and shower great.
Stayed 6 nights in Feb 2022

8/10 Good

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trains and traffic were noisy
Stayed 4 nights in Feb 2022
Response from Viv & Russell on Feb 15, 2022
Thank you for the feedback Warren. The road past our motel is quiet during night time hours but yes we agree the couple of trains that rumble on past can be disturbing if you are not used to them. Thankfully for all, ourselves included, there are not many!

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service
Super owners who went the extra mile to accommodate our trailer on arrival. Standard of cleanliness excellent throughout.
Stayed 2 nights in Feb 2022
Response from Viv & Russell on Feb 15, 2022
Glad you had a great stay Jackie. It was a pleasure looking after you.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hg kg log
Stayed 1 night in Jan 2022

8/10 Good

Jessica

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our grandchildren loved the pool. We liked the old style motel with separate bedrooms and a proper kitchen.
Stayed 4 nights in Jan 2022
Response from Viv & Russell on Jan 7, 2022
Thank you for the feed back Jessica. It was lovely seeing your family enjoying the pool. We hope to see you again soon.

10/10 Excellent

julie ward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay Spotless rooms Nice pool Caring owners Many thanks
Stayed 3 nights in Dec 2021
Response from Viv & Russell on Jan 7, 2022
Thank you Julie. It was a pleasure having you stay with us. Hope to see you again soon.

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Quite happy with basic facilities for our three night stay. SKY TV was great, but there was a noise limit so as not to disturb neighbours........hard to hear sometimes. Extremely close to all shops and restaurants/cafes in the vicinity. Even had a MOBILE BARBER in the nearby carpark. Good prices etc. Definitely would stay again.
Stayed 3 nights in Sep 2021
Response from Viv & Russell on Oct 2, 2021
Glad you enjoyed your stay Peter. It does seem that the TV volume may have hindered your enjoyment a bit. So sorry about that. We are only too happy to adjust these if required - its no problem, you just need to let us know. We hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
It was the people rather than the property. They were so hospitable.
Stayed 1 night in Aug 2021
Response from Viv & Russell on Aug 14, 2021
Thank you for your feedback. Our goal is always for guests to have a welcoming and happy stay at Kapiti Gateway Motel. We hope to see you again soon.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The property was immaculately clean but the bed was small and not so comfortable. The motel is dated and that is ok but block walls are cold in the winter.
Stayed 1 night in Aug 2021
Response from Viv & Russell on Aug 14, 2021
Thank you for the feedback. We would have appreciated knowing which room you were in so we could check the bed - we buy top quality beds as we recognise how important this feature is - one must have a comfortable sleep! We are so sorry this was not your experience. Yes our property is of the block wall era however we have installed excellent heating and quality curtaining to counter that and keep guests warm. Feedback has been positive.

8/10 Good

Cath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Everything was just fine
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean friendly easy to find. Good location to shops food
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveler

Traveled with partner
This was comfortable but dated motel with very basic facilities
Stayed 1 night in Apr 2021
Response from Viv & Russell on Apr 19, 2021
Glad you had a comfortable stay. We are indeed an older style motel property and provide all the same facilities and services as any other motel. Refurbishment of our rooms and property are ongoing.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
When the room you booked is called an executive apartment, I was not expecting something that was last decorated in the 80's. Everything was clean, but so dated. We had just spent 3 weeks travelling the South Island and this was the dearest accommodation by $40.00 over.
Stayed 1 night in Mar 2021
Response from Viv & Russell on Mar 23, 2021
Our executive apartments were refurbished 18 months ago. We are sorry to hear they are not to your liking. Our property itself is older in style but the rooms are definitely not. We believe this is clear in the room photos. We are aware Wellington Region motels will differ in rates from South Island - this is due to a number of valid reasons beyond our control. Perhaps your surprise at this had an impact on your overall stay. We can assure you our room rates are in line with other properties of a similar type and age in the area. We do however suggest booking direct may give you different options in this area.

10/10 Excellent

Kegan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality!
Great, clean. Went out of their way to assist.
Stayed 1 night in Mar 2021
Response from Viv & Russell on Mar 23, 2021
Thank you for the positive feedback. Our temp manager were in house when you stayed. We will be sure to pass along your comments.

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly. Close to shops and Restaurants.
Stayed 1 night in Mar 2021