4/10 (不満)
Kiyomi
2026 年 3 月 15 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I usually don’t leave negative reviews, but this experience was disappointing.
When I checked in, I was told that I could check out at 1 pm, and there was no explanation about any additional fee. However, on the day of checkout I received a call saying that I would need to pay $80 for a late checkout. I explained that I had been told 1 pm was okay and that no extra charge had been mentioned, but I was still told that I needed to pay.
Paying $80 for just one hour of late checkout felt quite expensive.
The room was also quite cold, and the hot water was only lukewarm during my stay.
I think clearer communication from the staff would help avoid this kind of confusion for future guests.
Kiyomi
2026 年 3 月に 2 泊滞在