施設からの眺望

イル パラッツォ エクスペリメンタルの口コミ

4.5 out of 5
イル パラッツォ エクスペリメンタル
Fondamenta Zattere Al Ponte Lungo 1412, Venice

口コミ

9.4

最高に素晴らしい

評価 10 - 118 件の口コミ中 96 件が非常に良い" "
評価 8 - 118 件の口コミ中 14 件が良い" "
評価 6 - 118 件の口コミ中 5 件が普通" "
評価 4 - 118 件の口コミ中 0 件が不満" "
評価 2 - 118 件の口コミ中 3 件が非常に不満" "

9.8/10

清潔度

9.4/10

スタッフとサービス

9.6/10

設備とサービス

9.6/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 5 泊滞在

10/10 (非常に良い)

Simona

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Personale gentilissimo!
2024 年 5 月に 2 泊滞在

8/10 (良い)

Deanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Manager からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Deanna,Thank you for taking the time to share your rating with us.We are delighted to hear that you were pleased with the cleanliness of our rooms and the level of service provided.We are proud to mention that our hotel, housed in a 600-year-old Venetian palace, was recently renovated in 2019, blending contemporary design with historical elegance.Our team takes great pride in upholding the high standards that Il Palazzo Experimental is known for, and we are thrilled that this was evident during your visit. Rest assured that we are constantly seeking ways to enhance our guest experience.We eagerly await the opportunity to serve you again.Warm regards,

10/10 (非常に良い)

Odalis

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is stunning! All of the colors and architecture are super cute and the room is extremely comfortable. The restaurant and cocktail lounge downstairs are both delicious. The location is pretty good - central to everything and we loved staying here with all the water transportation options. Highly recommend!
2024 年 4 月に 2 泊滞在
Manager からの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Odalis,Thank you for positively reviewing your visit.It is a pleasure to know that you had an enjoyable stay and that you appreciated the attractive design of our hotel. We are delighted to know that you appreciated our convenient location and dining options.We look forward to welcoming you back on your next visit to Venice. Kind regards,

8/10 (良い)

Valerie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s a very nice, modern hotel in great location. We stayed 6 nights and enjoyed our stay. The only issue was that on two of the nights they had loud parties with loud music in the lobby until 1 in the morning. Our room was on the first floor so it was hard to sleep.
2024 年 4 月に 6 泊滞在
Christian Zingarelli, Hotel Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Valerie,We thank you for taking the time to provide us with your feedback.We are delighted to hear that you appreciated the prime location of Il Palazzo Experimental and found the hotel's modern aesthetic to your liking. It is also gratifying to know that you enjoyed your stay overall and found the cleanliness of your room to be impeccable.However, we regret to hear that the noise from the events in our lobby impacted your comfort. We strive to ensure all our guests have a restful experience, and we will reflect on your comments to better manage such occurrences in the future. As our hotel is indeed housed in a historic Venetian palace, we understand the importance of maintaining serenity within its walls.We hope to welcome you again. All the best,Christian Zingarelli, Hotel Manager

10/10 (非常に良い)

Leah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely stunning hotel - the interiors are beautiful and the location is excellent. Staff are warm, friendly and helpful. My room was clean and comfortable. Food was really lovely too. Highly recommend this gorgeous hotel.
2024 年 3 月に 3 泊滞在
Christian Zingarelli, Hotel Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Leah,Thank you for this positive review of your stay.It's wonderful to hear that the beauty of our interiors and prime location contributed to your enjoyment. We are delighted that our team's warmth and helpfulness stood out during your stay. Your appreciation for the cleanliness and comfort of your room, as well as the quality of our food, is truly rewarding for us to hear.It would be a pleasure to welcome you again. Best regards,Christian Zingarelli, Hotel Manager

10/10 (非常に良い)

Alessia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I did appreciate the design of the hotel and especially the rooms. Nice atmosphere. Very convenient either for public transportation or for walking around.
2024 年 2 月に 1 泊滞在
Christian Zingarelli, Hotel Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Alessia,Thank you very much for this kind review of your stay.We're delighted to hear that the design of our hotel met your expectations and provided a nice atmosphere for your stay. It's also wonderful to know that you found our location convenient for both public transportation and walking around the enchanting streets of Venice.We hope to see you again soon.Kind regards,Christian Zingarelli, Hotel Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Idéal pour une découverte de Venise à deux
Magnifique hotel, très élégant, personnel sympathique et propreté impeccable. Nous avons passé une agréable séjour et ne pouvons que recommander ce lieu “expérimental”!
2024 年 2 月に 6 泊滞在
Christian Zingarelli, Hotel Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Cher Hôte,Merci pour votre commentaire.Nous sommes contents que l'élégance et la propreté de notre hôtel ainsi que la courtoisie de notre équipe aient contribué à rendre votre séjour agréable. Votre satisfaction fait notre plus grand bonheur.Nous espérons avoir le plaisir de vous recevoir de nouveau pour un séjour tout aussi réussi. Bien cordialement,Christian Zingarelli, Hotel Manager

10/10 (非常に良い)

Raffi、Simi Valley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Raffi,Thank you for such a positive review of your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on your next visit to Venice. Kind regards,

10/10 (非常に良い)

Sophie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Sophie,Thank you for sharing the review of your stay with us.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future visit.Kind regards,

10/10 (非常に良い)

Nicolò

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Nicolo,Thank you for positively reviewing your time at our hotel.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on your next visit to Venice. Kind regards,

10/10 (非常に良い)

Cyril

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Super nice boutique hotel with great atmosphere, dedicated staff and lovely rooms. The breakfast and the cocktail bar are also worth a visit.
2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Cyril,Thank you for sharing your experience with us.We're delighted to hear that the unique atmosphere and dedicated service of our team made a positive impact on your stay. Our team takes great pride in maintaining the elegance of our rooms, and it's wonderful to know that this detail did not go unnoticed. It's also a pleasure to learn that our breakfast offerings and cocktail bar, featuring bespoke creations with local ingredients, contributed to an enjoyable visit.We look forward to welcoming you back for another memorable stay.

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A beautiful hotel, great cocktails and a location that benefits from incredible sunset views.
2024 年 1 月に 3 泊滞在
Christian Zingarelli, Hotel Managerからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Andrew,Our sincerest thanks for this positive review of your stay at our hotel.We're thrilled to hear that you enjoyed the ambience of our hotel and the unique cocktails crafted by our Experimental Bartenders. It's also wonderful to know that our location provided you with memorable sunset views, one of the distinct charms of staying in the Dorsoduro district.We look forward to welcoming you back on your next visit to Venice. Kind regards,Christian Zingarelli, Hotel Manager

6/10 (普通)

Alice

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Agréable mais …
Hôtel bien placé et agréable, cependant notre chambre avait une vue sur un mur sale… évitez la chambre 201 si possible ! Service petit déjeuner moyen pour un 4 étoiles
Vue de la chambre
2023 年 12 月に 3 泊滞在
Christian Zingarelli, Hotel Managerからの返信 (投稿日 : 2024 年 1 月 2 日)
Chère Alice,Nous sommes ravis d’apprendre que notre emplacement et l'agrément de l'hôtel ont été à la hauteur de vos attentes. Cependant, nous tenons à préciser que nos chambres offrent différentes vues, certaines donnant sur le canal tranquille et d'autres sur notre jardin paisible. Enfin, nous prenons note de votre remarque sur le petit déjeuner, bien qu'il soit habituellement très apprécié de nos clients.Nous espérons avoir le plaisir de vous revoir pour un meilleur séjour et vous souhaitons une bonne fin d'année !Bien à vous,Christian Zingarelli, Hotel Manager

8/10 (良い)

Colette

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très beau, situation idéale
2023 年 11 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 30 日)
Chère Colette,Merci pour cet aimable commentaire.Nous sommes ravis que votre séjour ait été satisfaisant et que vous ayez apprécié la beauté de notre hôtel situé dans un palais vénitien du quartier de Dorsoduro.Merci d'avoir mis en avant la propreté de notre établissement.Au plaisir de vous revoir prochainement,

8/10 (良い)

Nicklas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Godt
2023 年 11 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Kære Nicklas,Tak for at du tog dig tid til at efterlade en anmeldelse af dit ophold hos os.Vi er glade for du havde et tilfredsstillende ophold, og det vil altid være en fornøjelse at se dig igen.Vi ser frem til at byde dig velkommen tilbage i fremtiden,

10/10 (非常に良い)

Melody

2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 17 日)
Dear Melody,Thank you for sharing your positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will return on another occasion. Best wishes,

10/10 (非常に良い)

bethany

2023 年 11 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Bethany,Please accept our thanks for your kind review regarding your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,

10/10 (非常に良い)

Holly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Holly,Thank you for your kind review.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,

10/10 (非常に良い)

Nicole L

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very Clean Room
The hotel was the perfect location. Extremely clean! My room was small, but very comfortable. It was perfect for a solo trip to Venezia for a few days.
2023 年 10 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 25 日)
Dear Nicole,Thanks very much for leaving this review.We are delighted to hear that you found our location perfect for your solo trip to Venice and that you appreciated the cleanliness and comfort of your room. Our team takes great pride in maintaining a high standard of cleanliness throughout the hotel, and we are glad it met your expectations.We understand that the room size might have been smaller than expected, but we are pleased to know that it was comfortable for your stay. As a 600-year-old Venetian palace, our rooms come in various sizes and designs to cater to different preferences and needs. We hope that on your next visit, you may consider trying one of our larger room options for an even more enjoyable experience.We hope to welcome you here again.All the best.

10/10 (非常に良い)

Kimberley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely amazing stay and facilities! Super friendly staff and incredible restaurant. Highly recommend this hotel!
2023 年 10 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Kimberley,Thank you for such a positive review of your stay.We are thrilled to hear that you enjoyed our facilities and found our team to be super friendly. It's great to know that our incredible restaurant made a lasting impression on you. We take pride in offering a unique dining experience that emphasizes fresh and seasonal products from the Adriatic area.Thank you once again for your kind words and high ratings on room cleanliness, hotel condition, service, and room amenities. We truly appreciate your recommendation!We look forward to seeing you again on your next stay.Best wishes,

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel with an exceptional staff!
2023 年 10 月に 4 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Norman,thank you for taking the time to share your experience at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on your next visit to Venice. Kind regards,

2/10 (非常に不満)

Young Ji

2023 年 9 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 25 日)
안녕하세요.저희 호텔을 방문해주셔서 감사합니다.저희 호텔에서의 경험이 전체적으로 아쉬우셨던 것 같아 죄송합니다. 앞으로 모든 투숙객분들께 더욱 만족을 드릴 수 있는 호텔이 될 수 있도록 노력하겠습니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.

10/10 (非常に良い)

Kim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exceptional service at gorgeous property. Made our stay in Venice extra special. Would absolutely stay here again!
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear Kim,Thank you for sharing this lovely review.We are thrilled to hear that you found our property to be gorgeous and that our exceptional service made your stay in Venice extra special. It's great to know that our unique location and elegant design contributed to your overall satisfaction. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back for another memorable stay in the future.It would be a pleasure to welcome you back. Best wishes,

6/10 (普通)

Boris

良かった点 : スタッフとサービス
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 28 日)
Dear Boris.We thank you for taking the time to provide us with your feedback.We regret that all your expectations were not met and would certainly like to learn more about that in a private message.We hope to welcome you back. Best wishes,

10/10 (非常に良い)

Juan Francisco Padilla

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the hotel, it’s trendy and beautiful. Really comfortable, it seems not like an European hotel.
2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 17 日)
Dear Juan Francisco,Thank you for taking the time to share your experience at our hotel.We are thrilled to hear that you found our hotel trendy, beautiful, and comfortable. Our team takes great pride in providing a unique and elegant atmosphere, inspired by the rich history and culture of Venice. It is fantastic to know that our contemporary design and attention to detail contributed to your enjoyable stay.We appreciate your kind words regarding our cleanliness, hotel condition, service, and room amenities. Our dedicated staff works diligently to ensure that every guest has a memorable and pleasant experience. Thank you once again for your positive feedback.We look forward to welcoming you back on your next visit to Venice,Kind regards,

10/10 (非常に良い)

Tom

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was pleasant and efficient. Facility was clean, well designed. I definitely would stay here again.
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 16 日)
Dear Norman,Thank you for taking the time to share your experience at our hotel.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.It is nice to know that you were pleased with our decor.We look forward to welcoming you back on your next visit to Venice. Kind regards,

10/10 (非常に良い)

norman

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great design, space and location.
2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 10 日)
Dear Norman,Thank you for taking the time to share your experience at our hotel.We are thrilled to hear that you appreciated our great design, space, and location. Our hotel is indeed housed in a traditional Venetian palace, and our contemporary design is inspired by the city's unique elements. We are also delighted that our location in the Dorsoduro district provided you with easy access to Venice's attractions while offering a slightly off-the-beaten-path experience.We look forward to welcoming you back on your next visit to Venice. Kind regards,

10/10 (非常に良い)

Martine、St-Lucien

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 4 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 8 日)
Chère Martine,Merci d'avoir partagé votre expérience chez nous.Nous sommes heureux que vous ayez passé un super séjour parmi nous et apprécié notre hôtel.Au plaisir de vous recevoir à nouveau,

10/10 (非常に良い)

RON

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is a great property and the staff are great.
2023 年 7 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 26 日)
Dear Ron,Thank you for taking the time to share your positive experience.We are thrilled you appreciated our property, our team works hard to ensure that our guests have a memorable stay.We are proud of our hotel's unique design, excellent location, and the range of amenities we offer. We hope that these features contributed to making your stay even more enjoyable.We look forward to welcoming you back on your next visit to Venice. Kind regards,

8/10 (良い)

Eric

良かった点 : スタッフとサービス、施設のコンディションと設備
Ty
2023 年 7 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 22 日)
Dear Eric,Thank you for this kind review.It is rewarding to know that you had such a pleasant experience with us.We look forward to welcoming you back in the future.Kind regards,

6/10 (普通)

Jaime

2023 年 7 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Jaime,Thank you for your kind review.We are sorry your stay was not as enjoyable as we would have liked.We would welcome your suggestions on how we could have improved your experience.We hope to welcome you back.Best wishes,

2/10 (非常に不満)

Alexander

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
There is a world where this property gets all top marks! We do not live in that world! There is a world where the view we paid so much for was not blocked by Bernard Arnault's megayacht the entire time (there is a huge yacht dock right in front of the hotel so its a dice roll if you'll see anything other than a large ship which is not as cool as it sounds when it's blocking your view of anything else.) There is a world where our shower wasn't already clogged and there is a world where they fixed it instead of giving us more towels to put down on the floor. There is a world where the advertised air conditioning actually worked and our room was not literally 80f (26.5c). Sadly, we do not live in that world. Sadly we had no view, a wet floor, a sweaty bed and a much lighter wallet by the end of it.
Christian Zingarelli, Hotel Managerからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Alexander,Thank you for taking the time to share your review.We appreciate your positive remarks on our room cleanliness and service. However, we are sorry to hear about the issues you encountered during your stay. Regarding the view, we understand that the presence of a yacht may have in part, obstructed the view temporarily, and we apologize for any inconvenience this may have caused. However I would like to point out that the pier is private and not managed by the hotel. As for the shower issue, we have addressed the problem with our maintenance team to ensure it does not happen again. Concerning the air conditioning, our rooms are equipped with individually controlled air conditioning systems, and we are sorry to hear that it did not function properly during your stay. Our team is always available to assist with any issues that may arise, including providing extra fans or adjusting the temperature settings.We hope you will come and stay with us again. Best wishes,

2/10 (非常に不満)

Michael

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No corporation on stay, very tight in demands
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 7 日)
Dear Michael,Thank you for taking the time to share your review.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope you will consider staying with us again in the future. Best regards,

10/10 (非常に良い)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fabulous service, great restaurant and bar, in a perfect location to explore the city.
2023 年 6 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 4 日)
Dear William,Thank you for letting us know that you enjoyed your stay.We are delighted to hear that we met your expectations and to know that our strategic location helped make your visit to the city enjoyable.We hope to welcome you back soon.Best wishes,

10/10 (非常に良い)

Kelli

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Kelli,Thank you for such a positive review of your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another excellent experience with us. Kind regards,

10/10 (非常に良い)

zoe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
BEAUTIFUL, UNIQUE, GREAT LOCATION
2023 年 6 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 6 日)
Dear Zoe,Thank you for positively reviewing your stay.We are pleased to hear that you appreciated our hotel's design concept and location.We hope to see you again soon, Kind regards,

10/10 (非常に良い)

Ewan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 6 日)
Dear Ewan,Thank you very much for this kind review.We are pleased that we were able to meet your expectations.Thank you again; we look forward to welcoming you back in the future.Kind regards,

10/10 (非常に良い)

Jeff

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely lovation
2023 年 5 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 5 月 18 日)
Dear Jeff,Thank you for this great review.We're pleased that you had a pleasant stay with us and appreciated our prime location.We look forward to seeing you again in the future.Best wishes,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing location, decor, rooms - very friendly and helpful staff! A superb place to stay in Venice.
2023 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 5 月 17 日)
Dear Guest,Thank you for letting us know that you enjoyed your stay.We are grateful for your kind remarks and for highlighting our location. We will be sure to let our team members know how much of an impact they made on your experience.We all hope that we'll be able to welcome you back.Best wishes,

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent decor
2023 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 5 月 8 日)
Dear Stephen,Thank you for this great review.We are delighted that you had a great stay with us, and we are pleased to hear that you appreciated our hotel's design.We look forward to welcoming you back. Best wishes,

10/10 (非常に良い)

Yun

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautifully designed hotel. Very comfortable rooms. Quiet, less touristy area but still convenient to all attractions. The staff was a little on the cold side and breakfast was mediocre but definitely a wonderful stay.
2023 年 4 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 4 月 15 日)
Dear Yun,Thank you for choosing Il Palazzo Experimental and sharing your experience with us.We are delighted to hear that you enjoyed our beautifully designed rooms and the quiet location of our hotel. It's great to know that you found it convenient for exploring Venice's attractions. We apologize if you felt our service was not up to our usual high standard and if the breakfast did not meet your expectations. We are continuously working on improving our services, and your feedback is valuable to us.We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards.

10/10 (非常に良い)

Hannah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 4 月 4 日)
Dear Hannah,Thank you for sharing this lovely review.Your kind words about our team are much appreciated and encourage us to continue maintaining our high standards of service.It would be a pleasure to have you return on a future occasion.Best wishes,

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean, great location, superb staff and service. Highly recommend a stay here.
2023 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 4 月 1 日)
Dear Robert,Thank you for this great review.We are happy you had an enjoyable stay with us and that you appreciated our high standards.The entire team look forward to welcoming you back for a future visit.Kind regards,

8/10 (良い)

Barbara

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stylish hotel with great decor and fun vibe. Wonderful views of the lagoon and lovely to have sunset drinks on the fondamenta. Friendly & helpful staff. A hotel to return to!
2023 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 30 日)
Dear Barbara,Thank you very much for your kind review.We are pleased to know that you had a pleasant stay, our team works hard to ensure that every guest has the very best experience and your positive feedback inspires us to continue with our efforts.We look forward to welcoming you back. Best wishes,

10/10 (非常に良い)

sarah、Mason

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful location, friendly staff, clean and good condition. Breakfast is fabulous, wish it started earlier so we had time to eat before our tours we booked. We had a suite with a waterfront view and it was spectacular.
2023 年 3 月に 3 泊滞在
Christian Zingarelli, Hotel Managerからの返信 (投稿日 : 2023 年 3 月 17 日)
Dear Sarah,Thank you for your review.We are very pleased you appreciated the quality services we deliver, and it is wonderful to hear our location met your requirements. However, we are sorry our breakfast hours didn't meet your requirements and will take this into consideration.We look forward to welcoming you back on a future trip.Best regards,Christian Zingarelli, Hotel Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在
Christian Zingarelli, Hotel Managerからの返信 (投稿日 : 2023 年 3 月 9 日)
Dear Guest,Many thanks for your review.Your kind words about our team are much appreciated and encourage us to continue maintaining our high standards of service.We look forward to welcoming you back in the future.Kind regards,Christian Zingarelli, Hotel Manager

10/10 (非常に良い)

Hannah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cool design hotel on the canal, quiet spot!
Really nice hotel on the canal, restaurant was good. Very comfortable beds. We didn't try breakfast but it looked good and was a nice touch being served out in the sun when the weather is good.
2023 年 3 月に 3 泊滞在
Christian Zingarelli, Hotel Managerからの返信 (投稿日 : 2023 年 3 月 8 日)
Dear Hannah,Thank you for sharing this review.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.We are also glad that you enjoyed your dining experience and our unique decor.We look forward to the pleasure of welcoming you back. Many thanks again,Christian Zingarelli, Hotel Manager

10/10 (非常に良い)

marcia

家族旅行
良かった点 : 清潔度
We had a lovely stay at this hotel. Wonderful location. The vibe is upbeat and fresh. The staff was friendly and accommodating. We had a nice meal and good wine in the restaurant. Good choice when in Venice.
Christian Zingarelli, Hotel Managerからの返信 (投稿日 : 2023 年 1 月 13 日)
Dear Marcia,Thank you very much for this kind review of your stay.The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We are so glad to hear that you appreciated the comfort of your room and our great food also.We look forward to welcoming you back on a future occasion. Best wishes,Christian Zingarelli, Hotel Manager

8/10 (良い)

Abraham

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nos gustó mucho el diseño y la decoración así como los detalles tanto en las habitaciones como en el hotel en general. No nos gustó que las paredes en nuestra habitación estaban manchadas y golpeadas por el uso me imagino.
Christian Zingarelli, Hotel Managerからの返信 (投稿日 : 2022 年 11 月 18 日)
Apreciado Abraham,Hemos estado encantados de haber podido brindarle nuestras atenciones durante estos días.Nos alegra leer que ha disfrutado de una magnífica experiencia con nosotros. Es un placer saber que también la decoración e instalaciones del hotel fueron de su agrado.Con relación a su comentario sobre las paredes de la habitación, expresarle que realizamos continuas mejoras en las mismas y sentimos que no lo haya percibido así. La opinión de nuestros clientes es de suma importancia, indispensable para mejorar, razón por la cual tomamos nota de sus comentarios.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Esperamos que vuelva a visitarnos muy pronto. Un saludo cordial,Christian Zingarelli, Hotel Manager