- Disliked: Staff & service, property conditions & facilities
We booked the hotel and I emailed them asking for a room with a view, it was my 40th birthday and I wanted it to be special. They emailed me just to say they would do their best. When I arrived at the hotel the room was so tiny and it had a wall outside the window, no view at all. I went to the reception and asked if I could have a room with a view and they only gave me one paying surcharge. My friends arriving the next day had to do the same. I believe we had paid enough money for to get a proper room so paying extra was unnecessary, regardless of how “famous” the destination is. The rooms were too warm, we had to sleep with the window open, the noise outside together with a hard mattress and pillow made the whole experience unpleasant as in the morning if we wanted to sleep a bit from 5 am we had to close the window and endure the heat. My friends even had a party going on under their window, they did a formal complaint about it but reception wasn’t helpful at all. In general, disappointing and terrible hotel experience.