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"Nice new place with good beds"

"Rude untrained incompetent staff! We woke up freezing around 1 am & called the front desk to inform them we had no heat, I checked the thermostat & discovered the batteries were dead. We asked the night desk clerk for 2 aaa batteries, he became agitated & refused, he said if they had any they were in the utility room on the top floor & he can't leave the desk, I recommended he call a co-worker & he claimed he could not as it was against company policy! He asked for time to figure out a solution, stating he would call back in a while. About 10-15 minutes later he called & said we need to pack up & move to another room, I informed him that we are 2 disabled senior citizens & it would be very painful for us to do that especially in the middle of the night & recommended he give us the batteries out of the thermostat in that room, he became angry & started yelling at us stating he's not qualified to change batters & it could cause a fire & demanded we pack up & move & if we refused to move there is nothing he can do for us! I called head office customer service only to discover there wasn't any other than M-F 9-5, I explained our problem to a booking agent & I think he called the Hotel manager who showed up with 2 batteries. When I explained the terrible treatment we received from his employee, we received NO apology & when I asked what he was going to do about it, he told us he's not doing anything because we refused to pack up & move in the middle of the night."

"Yes"

"Great property, beautiful views and restaurants were very good as well. Rooms were big clean and very comfortable!"

"The rooms need updating, but was comfortable for the night. We didn't stay fir the breakfast, but it was an option."

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"Clean room, good parking space, good and fresh breakfast "

"The staff were very friendly and helpful. My room was great. I enjoyed my stay. Breakfast was served and I must say the coffee was the best I've had in alo g time. Lots of choices. I would stay here again."

"I had an exceptional stay at this hotel and would highly recommend it to anyone looking for comfort, quality, and outstanding service. From the moment I arrived, the staff were welcoming, attentive, and genuinely eager to ensure a pleasant experience. The room was spotless, beautifully designed, and well-equipped with everything I needed. The bed was incredibly comfortable, and the attention to detail—from the linens to the lighting—made it feel both luxurious and relaxing. The amenities exceeded my expectations. The facilities were well-maintained, and every space felt thoughtfully curated. I especially appreciated the quiet atmosphere, which made it easy to unwind after a long day. The location was also ideal, with convenient access to nearby attractions, dining options, and transportation. Everything I needed was within easy reach. What truly set this hotel apart was the level of service. Every interaction with the staff was warm and professional, and they consistently went above and beyond to make my stay memorable. Overall, this was a fantastic experience, and I would not hesitate to return."