「Austin the General Manager went above and beyond for me. I was having a problem sleeping due to the noisiness of the in-room temperature control system. He sent out and bought a fan so I could have continuous airflow in the room without the use of the heating/cooling system. Thank you Austin for being so responsive to my needs!」
「I left my wallet in a taxi but the hotel staff were really kind to call the taxi company and I was able to get it back safely.
The only thing is there was no soap for hand washing in a lavatory.」
「The front desk, transportation, and food service staff all gave fast, friendly, and knowledgeable service. I will stay at the Residence Inn Cleavland University Circle on my next visit. 」