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"Had an absolutely wonderful stay at Shangri-La Hotel! From the moment we arrived, the staff made us feel incredibly welcome with their warm hospitality and attention to detail. A special mention to the receptionist, Nao, who was exceptionally kind, professional, and always ready to help. Their dedication truly made our experience even more memorable. The rooms were spotless, spacious, and beautifully designed, offering stunning views, great location and ultimate comfort. The breakfast experience was equally impressive, with delicious food and a great variety of options. Every facility—from the pool to the spa—was top-notch and well-maintained. What truly stood out was the exceptional service—every staff member went above and beyond to ensure a memorable stay. I would highly recommend Shangri-La to anyone looking for luxury, comfort, and impeccable service. Can’t wait to visit again! "

"Great hotel and staff. Room smelt damp though!"

"An absolutely amazing stay from start to finish. The service was exceptional — warm, attentive, and genuinely welcoming. The view was stunning and made every moment in the room feel special, while the room itself was beautifully comfortable, well-appointed, and thoughtfully designed. Everything exceeded expectations, and it truly felt like a home away from home. I wouldn’t hesitate to stay here again and would highly recommend it to anyone looking for a memorable and relaxing experience."

"Great view but quite a long way from Cairns downtown where all the boats are moored. There is a shuttle bus but it runs just 2 times a day"

"Advertised as sound proof room, it definitely wasn’t I could hear people next door dragging their chairs as well as cars outside . Aircon needs updating so load when running and also the fans need replacing for the same reason . Bathroom very small and needs updating."

"On 10th floor it was very quiet - clean, comfy and excellent"

"Comfortable clean room "

"Very clean and well set out. Comfortable bed and fantastic views."

"Room very small, hotel very busy, there was no where to sit out and have a glass of wine, poolside cafe only. Our room was very small and sheets stained badly. Would have been ok for one night but I was sad I had to spend 3 days there. Travelling so seeing many hotels "