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Reviews of Civic Guest House - Hostel

2 out of 5
Civic Guest House - Hostel
262 Walker Street, Townsville, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 57 out of 125 reviews" "
Rating 8 - Good. 50 out of 125 reviews" "
Rating 6 - Okay. 14 out of 125 reviews" "
Rating 4 - Poor. 3 out of 125 reviews" "
Rating 2 - Terrible. 1 out of 125 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Otake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良い
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised ! We had a private room which was great, had a full size fridge and good size bathroom. There was a cold water refiller which is always nice at a hostel. Kitchen only had 2 bowls other than that we had a great stay !
Stayed 1 night in Feb 2024

6/10 Okay

Charlotte

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The rooms themselves are nice and clean (we stayed in a private double) however it was let down by its poor communication and lack of staff. Prior to arriving we rang and emailed multiple times about instructions for late check in but no reply until we chased. Also no-one told us when we stored our bags that you would not be able to access them between 12-2pm! We had a bus at 1pm and the receptionist had not told us about this when storing the bag, plus there are no signs about this anywhere! This was very stressful and AGAIN no-one picked up the phone when ringing the out of hours number.
Stayed 1 night in Jan 2024

8/10 Good

Aiden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for solo travellers
A great affordable option. 10-15 minute walk to the Strand and Ferry with convenient bus routes nearby. The kitchen, laundry and social areas are well kept up and had everything I needed for my stay. My only complaint was the construction work that was going on at the time, which wasn’t mentioned online before I booked my stay, and resulted in several bathrooms being unavailable and I had a circular saw running right outside my window as early as 7 in the morning multiple days. Check in and out were easy and the AC in the rooms was more than sufficient. Overall great if travelling by yourself when you don’t want to cash out for an expensive hotel
Stayed 5 nights in Oct 2023

6/10 Okay

Charlotte

Liked: Staff & service
Stayed 3 nights in Oct 2023

6/10 Okay

Roslyn

Liked: Staff & service
Disliked: Cleanliness
The guesthouse has a friendly atmosphere with a young, multicultural clientele. The staff are very welcoming and helpful. I liked having a fridge in my room. It was great that they provided a free shuttle to the ferry terminal. Some of the communal areas need a revamp.
Stayed 3 nights in Oct 2023

10/10 Excellent

Bryan, Cape Town

Stayed 1 night in Aug 2023

10/10 Excellent

Clara

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location great kitchen.
Well maintained, with lots of space to hang out near reception, next to the kitchen, outside the kitchen, also books corner. Delightful surprise with filtered water, kettle, coffee sachets and tea bags at reception. Lots of fridge and shelf space for food storage. The 4 bed female room with its own bathroom and toilet was neat and tidy. May have been better with more storage space.
Stayed 3 nights in Aug 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless and had everything I needed. Great common area facilities and a very relaxed vibe. Great location too.
Stayed 2 nights in Aug 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Had a great stay for one night! Clean rooms and convenient location. Includes a free shuttle service to the ferry/bus terminal which was super handy!
Stayed 1 night in Jul 2023

4/10 Poor

Sereima

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was ok for a backpacker. I was very disappointed with the noise at night. Was hard to go to sleep. The never ending talking and laughing after midnight, we finally went to sleep at 0300hrs. That was when the talking finally stopped
Stayed 1 night in Jun 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
The bloke at recption was very helpful. He patiently organized the after hour check in. Very good. His helpfulness and patience safed my day
Stayed 1 night in Jun 2023

10/10 Excellent

Kristina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money, Very clean and friendly staff. Bed was compfy. Lovely areas to hang out, It suited the purpose and i would book again.
Stayed 1 night in May 2023

10/10 Excellent

Karen

Stayed 1 night in Apr 2023

8/10 Good

Francis

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good sized rooms, very friendly and accommodating staff. Unfortunately there were a lot of cockroaches. Most of them small but I saw several large ones scurrying out from under people's doors.
Stayed 13 nights in Jan 2023

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are mature ladies. We walked through the door Ricardo helped us with are large bags to next level 3 levels no lift. It’s basic very clean SO WORTH THE MONEY. The new owners have had this property under a month we were there 4 days and there were shelves being put up the rooms were being decorated the swimming pool should be open in a month. Townsville is very up and coming and anyone young you can walk to most places. Free shuttle to ferry to magnetic island. Taxi and shuttle are very reliable.
Stayed 3 nights in Jan 2023

8/10 Good

Priten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location, Friendly Staff
Great staff, good location and nice rooms and social areas. The showers were powerful and lots of hot water, good place to rest before heading to Whitehaven Beach for a tour.
Stayed 1 night in Jan 2023

10/10 Excellent

Naoki

Stayed 5 nights in Jan 2023

10/10 Excellent

Naoki

Stayed 3 nights in Jan 2023

8/10 Good

Salko

Traveled with partner
Liked: Staff & service, amenities
Thank you

8/10 Good

Freja

Stayed 2 nights in Oct 2022

10/10 Excellent

Maebh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
This place is extremely friendly and clean. Absolutely loved it for the quick stay I had and I will definitely be back. Ideal location.
Stayed 1 night in Jul 2022

8/10 Good

Olivier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay for couple of days
Stayed 2 nights in Jun 2022

8/10 Good

Ingrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean the premises are, very high standard.
Stayed 1 night in May 2022

8/10 Good

Olivier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room 10 with bathroom was a bit noisy. Between room 10 and the toilet there is a "rest room", people come here to have a sky or a chat with others, I have to see them and ask them to leave the place, cause we couldn't sleep cause of the noise.
Stayed 2 nights in May 2022

8/10 Good

Trevor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Apr 2022

10/10 Excellent

Jacqueline

Liked: Staff & service, property conditions & facilities
Every thing about this place was amazing very clean close to bus stops to the Ferry terminal and also walking distance if you don’t mind a nice walk Lynda was very welcoming thank you 10/10
Stayed 1 night in Apr 2022

10/10 Excellent

Samuel

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness of the staff , & I liked that I was able to borrow a book from their reading room. Civic Guest House was a pleasant place to stay.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Price
Stayed 1 night in Jul 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and relaxed atmosphere👍
Great stay, close to town, relaxed atmosphere and would stay again thanks to the staff for a great stay👍👍
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place , warm people.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Civic Guesthouse is in ideal location in the city. Everything is at walking distant the staff and guests are friendly, guest are loud at times mainly at night. But it’s the social space Inclusive you get to meet all walks of life. I will definitely stay at Civic Guesthouse again on my next visit to Townsville.
Stayed 14 nights in Mar 2021

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Nice place to stay. Good value.
Stayed 2 nights in Feb 2021

8/10 Good

Valerie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great hostel
As far as hostels go, this one is probably among the best. Quite clean, great staff, great location, parking available nearby.
Stayed 4 nights in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

8/10 Good

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cheap accommodation
The accommodation was great value for money.
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Do not choose budget room with fan only
We stayed here in the middle of summer and the room only had a fan, no aircon. It was terribly hot, which made the room unbearable.
Stayed 2 nights in Dec 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and everything we needed for a short stay
Stayed 1 night in Feb 2020

6/10 Okay

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked a single twin room, but when I arrived they had mistakenly placed me in a dorm room. The room stank of body odor and the bathroom of mould. Single rooms there are great, dorm no way.
Stayed 1 night in Oct 2019

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and welcoming place to stay
I stayed here just for one night and enjoyed my stay. When I arrived at Civic Guest House, there was no one on reception but a couple of minutes later someone arrived to check me in. The guy was really nice but seemed a little confused about what he was doing which also then confused me and took a little longer than I hoped. I then got a quick tour around the place which was useful and I liked as you don't always get this. The room itself was clean and modern. Although as I booked late I ended up with a top bunk which I didn't think looked very safe as it had no railing whatsoever and I didn't have another option. The bathroom in our room was very clean but I didn't like that it didn't have a lock on so I felt conscious that someone would move it. In the room there was a fridge which was a bonus and also lockers for your valuables which was great. As it was a short stay I didn't use many of the other facilities but overall it looked welcoming and the people were friendly. If I was to stay in Townsville again, I would definitely stay here. If you are a backpacker or just need a couple of nights accommodation I would recommend this to others. It is quite basic but has everything you need for a short stay.
Stayed 1 night in Oct 2019

6/10 Okay

Rhian

Liked: Staff & service
Service was great. Shuttle from the greyhound dropoff to the ferry terminal was spot on. And was warmly greeted by some staff. In the quick nights stay I had, I didn't get the best of feelings for the accomodation however. Kitchen was hectic, unorganised and a mess - felt really unusable. Facilities were basic and not in the best condition.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service
Good Value for Money
Friendly helpful staff and well located beside the climb to Castle Hill for stunning views. Beside a supermarket for supplies. Good value for money. A mix of longer term travellers on holiday visas and short term guests. Stated here previoyslh in an upstairs dorm which was alot nicer than the downstairs dorm I slept in on thus occassion.
Stayed 1 night in Oct 2019

8/10 Good

Verena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and Cheerful
I stayed in a 4 bed ensuite dorm in Civic Guesthouse and it was clean and comfortable. Staff friendly and helpful. They provide a free shuttle to/from the Greyhound Bus and Ferry Terminal four times daily which is a bonus. A mix of short-term travellers and longer-term working visa guests. Primarily young people and difficult to mix as a more mature visitor. Kitchen and bathroom facilities fine. Lots of little private spaces to relax, read etc. Slept very well. Located right beside the Goats Walk entrance to the Castle Hill climb. Woolworth's only a few minutes walk for those wishing to self cater. Would recommend. Good value for money.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy to find a cheap and affordable room for the night at such a short time.
Stayed 1 night in Feb 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous :-)
Stayed here for 3 nights, it was so lovely! Crisp clean sheets, nice kitchen, very social - as in people were friendly and chatty, liked the lights being turned down for quiet times in the evenings too. Cathy was awesome on Reception! Perfectly situated, great WiFi - sadly not available in the room but the communal area was great where you could get it. Air con was fab and having own fridge and bathroom in the dorm was such a bonus! Would 100% recommend.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018