Overall, I enjoyed the property. The only changes are minor suggestions to improve communication and check-in/out. I should note that they told me this property was an upgrade, due to a plumbing issue in the original suite.
The good: Property was clean, spacious, and ideally located for downtown attractions. I enjoyed the view on the 62nd floor, facing the CN Tower.
The less good: Constant noise on my floor, as if somebody was running a very large vacuum. I could hear it from my suite, but it luckily was minimal from the bedroom. Elevators take a very long time to reach the floor, in some cases up to 5 minutes. The curtains in the bedroom did not fully cover the window, so the room was never as dark as I would have liked while sleeping. A representative met me in the lobby to provide the key, but the phone number I had for this person was incorrect. Luckily he called me when I landed at YYZ to say he was at the building. They had my flight number, which was on time, so there was no need for him to be at the building lobby for 1.5 hours ahead of me. Upon leaving I was told to leave the key in the cupboard where I found it. After a prompt email exchange, they told me to leave it on the table and send them a photograph when I vacated the property.
Overall, I would have preferred the check-in/out procedure to be more straightforward. I would have slept better if the curtains were more effective, and the noise in the hall was eliminated. But not a bad experience.
