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ホテル アルト パロモの口コミ

2.5 out of 5
ホテル アルト パロモ
Route 708 at kilometer 18, Toro Amarillo, Alajuela

口コミ

7.8

良い

評価 10 - 62 件の口コミ中 25 件が非常に良い" "
評価 8 - 62 件の口コミ中 20 件が良い" "
評価 6 - 62 件の口コミ中 8 件が普通" "
評価 4 - 62 件の口コミ中 6 件が不満" "
評価 2 - 62 件の口コミ中 3 件が非常に不満" "

8.6/10

清潔度

9.0/10

スタッフとサービス

6.6/10

設備とサービス

7.6/10

施設のコンディションと設備

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
überteuert aber abgelegen und schöne Aussicht
Wunderschöne Aussicht. Ein bisschen überteuert für das was man bekommt. Die Unterkunft ist sehr einfach eingerichtet. Das Konzept der Dusch/Badewanne haben wir nicht verstanden. Beim Duschen kann einem das ganze Tal zugucken und zum Baden braucht man seeehr viel Geduld bis sich die xxl Badewanne auch nur halbwegs mit warmem Wasser gefüllt hat. Die Anfahrt ist relativ schwierig und sollte bei Tageslicht erfolgen. Das Frühstück wird im 300 m entfernten Restaurant serviert. Es gibt einen schönen Wanderweg dorthin. Oder man läuft auf der Hauptstrasse. Insgesamt war die Unterkunft schön, aber mit 85 dollar überteuert.
2020 年 11 月に 2 泊滞在

10/10 (非常に良い)

Mari、Miami

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The owners were very nice. It’s not a 5 star place, but the staff was so nice that it felt like it.
2020 年 11 月に 1 泊滞在

10/10 (非常に良い)

Merlyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 10 月に 1 泊滞在

8/10 (良い)

Donald

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Relaxing Getaway
This was a quiet getaway for us and we were satisfied. Great view and a terrific staff. There isn’t much sound insulation and we had a few maintenance issues that were fixed immediately. WiFi worked best near office (units 1-3) and lesser for ours (7-10). Worst part was waiting for the breakfast at 8am (too late for us). Same meal each day. It is cool there. We enjoyed it overall. We loved exploring the area (waterfalls all over). Helped us book tours too!
On site waterfall and cave
Hike on the property
Relaxing trip
2020 年 7 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The view was amazing. Rooms have a kitchenette. We had quite a storm for 2 days and it was rather loud in the room due to the metal roof.
2020 年 2 月に 6 泊滞在

4/10 (不満)

Silvia Elena

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Demasiado ruido
Hizo un viento muy fuerte, y aparte de la neblina y el frío en el lugar, latas del techo sonaron toda la noche, imposibilitando poder dormir.
2020 年 2 月に 1 泊滞在

6/10 (普通)

Alex、Raleigh NC

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度、設備とサービス
Can’t really decide between 1 star and 5 stars...so weird. On one hand, the room Almost filthy with bugs and roaches in the room (yes I get it- tropicals and open windows means bugs), no coffee machine (
2020 年 1 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Called the to cancel they didn't approve. No actual reasons
2019 年 12 月に 2 泊滞在

6/10 (普通)

Noe、CR

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Tienen que fumigar o poner trampas, encontré una cucaracha. La habitación se ve descuidada, ropa de cama con remiendos, la ducha poco estética. No hay suficientes cobijas ni calefacción y es un lugar muy frío en la madrugada
2019 年 11 月に 2 泊滞在
Jorge Fallasからの返信 (投稿日 : 2019 年 11 月 21 日)
Buenos días Doña Noemi. Nosotros llevamos registro de control de plagas y con gusto podría enviar una copia. Si el cliente solicita más frazadas con gusto se las proporcionamos, no podemos tener más de las necesarias en las habitaciones. Fue un gusto tenerle a usted, su madre y su hijo en nuestro establecimiento.

6/10 (普通)

Margaret

良かった点 : 清潔度、スタッフとサービス
View is amazing
The view is amazing and incomparable. Yes there is a restaurant but it is about half mile from the hotel. The food and service were very good though. We could not get the instant electric hot water shower to work. The drive from Sarchi was very steep and curvy but great views.
2019 年 7 月に 1 泊滞在
JFからの返信 (投稿日 : 2019 年 8 月 7 日)
Muchas gracias por su comentario. JF

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms and restaurant have really great views. Very quiet location...mostly just the hotel and cloud forest.
2019 年 7 月に 1 泊滞在
J.Fallasからの返信 (投稿日 : 2019 年 7 月 22 日)
Muy amable por su comentario, nos alienta y nos permite mejorar.

4/10 (不満)

宿泊されたお客様

気になった点 : 施設のコンディションと設備
No hay Internet, la ballera de hidromasaje funciona con agua de la ducha, la cual al caer y permanecer ahí 30 segundos ya está congelada. El tv sólo funciona con canales nacionales, no ofrecen cable. Lo peor, se escuchaba todo lo que hacían o no hacían los inquilinos de la habitación contigua
2019 年 7 月に 1 泊滞在
J.Fallasからの返信 (投稿日 : 2019 年 7 月 22 日)
Muchas gracias por sus comentarios, ellos nos ayudan a mejorar; sin embargo, para algunos de ellos los pudo observar en "Datos del Establecimiento". En ese apartado explicamos que no tenemos tv satelital, ya que no existe una sola empresa en nuestro país que nos dé el servicio que usted se merece. Agradezco nuevamente, su comentario y estamos para servirle.

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, rustic type of setup and friendly people. Great views and cool location.
2019 年 5 月に 1 泊滞在
JFからの返信 (投稿日 : 2019 年 6 月 2 日)
Muchas gracias por su comentario. Estamos para servirle.

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel itself was nice, the staff very friendly and helpful, and the views were gorgeous. However, the location on Expedia is a bit off, it's about 2km further south, at 10°09'53.5"N, 84°18'59.8"W. The road where Expedia shows the hotel is actually currently closed. While 2km might not sound like much, it's 2km of mountain road that's not in the best condition (the same road leads to Bajos del Toro). Also, you may see signs that route 708 is closed, but it is not, and much nicer to drive on than the alternative route.
2019 年 4 月に 2 泊滞在
JFKからの返信 (投稿日 : 2019 年 6 月 12 日)
Muchas gracias por el comentario, ya hemos arreglado el asunto de la ubicación.

8/10 (良い)

katherine

良かった点 : 清潔度、スタッフとサービス
A little rustic but beautiful views
The owner was very hospitable. Not so good at English but put a lot of effort into making sure we understood what he was saying. View was gorgeous (somewhat cloudy up high). The room itself was interesting. Floors were thin so the cold air from the wind went thru them..metal roof was also super noisy at night, but maybe just bad weather. No hot water. No wifi in room. Restaurant was great. Our host there spoke much better English and the view there was great as well.
2019 年 1 月に 1 泊滞在

10/10 (非常に良い)

Annie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Muy bonito y buena atención
2018 年 12 月に 2 泊滞在
JFからの返信 (投稿日 : 2019 年 1 月 4 日)
Muy agradecidos por su comentario. Estamos para servirles.

8/10 (良い)

Emilio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ideal para descansar
Para descansar es un lugar ideal. Rodeado de naturaleza y paz. Considerar: Tiene coffee maker sin embargo no cuentan con café (lo venden en la recepción) Las habitaciones no cuentan con wifi
2018 年 10 月に 2 泊滞在
Jorge Fallasからの返信 (投稿日 : 2018 年 10 月 26 日)
Muchas gracias por los comentarios, ellos nos sirven para mejorar.

10/10 (非常に良い)

Carlos、Philadelphia, PA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A beautiful place with extremely friendly staff. I wholeheartedly recommend this place. Lovely and cozy
2018 年 9 月に 3 泊滞在
Jorge Fallasからの返信 (投稿日 : 2018 年 9 月 10 日)
Thank you very much for your comment. For the family of Hotel Alto Palomo it is a pleasure to be able to serve our clients. Your satisfaction, is our reward for an effort of years. Thanks a lot and we are waiting for you again.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2018 年 8 月に 1 泊滞在
Recepciónからの返信 (投稿日 : 2018 年 8 月 29 日)
Muchas gracias por su calificación, será un placer poder atenderle nuevamente.

10/10 (非常に良い)

Vincenza、Florida

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great family stay, volcanos & waterfalls nearby. Our meals at the restaurant were very good & our host was so accommodating in every way!
2018 年 7 月に 1 泊滞在
Recepciónからの返信 (投稿日 : 2018 年 8 月 9 日)
Thanks.

10/10 (非常に良い)

Audrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Il ne manquait qu’une eau un peu plus chaude dans la douche pour que tout soit parfait!
Jorgeからの返信 (投稿日 : 2018 年 4 月 5 日)
Trabajaremos para que su próxima estadía encuentre todo en un 100%. Muchas gracias por su comentario.

2/10 (非常に不満)

Kirstine

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 1 月に 1 泊滞在
Recepcionからの返信 (投稿日 : 2018 年 1 月 23 日)
Buenos dias estamos para servirles.

8/10 (良い)

Melissa、florida

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Me, my husband and our two small children visited this hotel for a few days, unfortunally we were there when the weather was really bad, the wind was terrifying during the night and it was very cold. The windows didnt really block out the cold wind, and in the mornings there were no electricity. The staff and everybody at the restaurant are really very friendly, eventough we cant really speak or understand alot of spanish and they dont speak or understand english we found a way to communicate and they were very accommodating
2017 年 12 月に 2 泊滞在
Recepciónからの返信 (投稿日 : 2017 年 12 月 12 日)
Thank you very much Mrs. Melissa for your comment, I must indicate that for the previous December 9, the country was under the influence of a tropical wave that affected our entire country. There was no way that no water could enter because of the small hole that existed in the rooms, it was a very uncomfortable situation for everyone, not only in our establishment; but also in the country. even so; we take care that all our customers are in the best way. I hope you can accompany us on your next trip.

10/10 (非常に良い)

valeria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
El lugar y la atención son excelentes, un buen lugar para pasar un tiempo en contacto con la naturaleza
2017 年 8 月に 1 泊滞在

10/10 (非常に良い)

Jerry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Away from the noise and hustle bustle
If you want isolation away from the city you find it here. Just off the Divide it is windy and chilly at night. Pack accordingly. Staff is first rate.
Muchas por el comentario, de verdad que disfrutamos mucho tenerles como clientes, les esperamos la proxima vez que visiten el pais.

8/10 (良い)

C、San Antonio, Texas

良かった点 : スタッフとサービス、客室の快適度
Don't expect high-end luxury, but...
It is well worth the excellent price. Yes, it is a bit rustic. No internet or phones in rooms, that's ok, go to the office. There are high winds every night so expect it to be loud, plus this is a wood structure and like many in Costa Rica it's poorly insulated. It was very cold, bring warm clothes to sleep in, there's no heat, not even a fire place. And it's a metal roof, expect it to be loud with the winds dropping things from trees. The hot water is a bit tricky but they will show you how it works. And there are no shower curtains (and huge windows), but I assure you the birds don't care if you're naked. Eat at the restaurant, like the hotel the staff is very sweet and helpful. And the food is delicious. Plus the view is heavenly. Jorge (at the hotel) is a wonderful man. He made us an itinerary of what to do in the area. And we're so glad we listened to him. He even told us what time to go to church as that's important to us and he gave us a choice of two beautiful churches in two cities. Thankfully we're Catholic so we had many choices. Do not expect to speak English, this is a remote area. Learn Spanish before you go! But do go. It's very peaceful and we thought we'd hate it when we first arrived. We ended up loving it. Stayed 3 nights. It was very well worth the price. I'd not get a place that cheap in the US with that view.

6/10 (普通)

Grant、Milton, Ontario, Canada

良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Beautiful mountain setting.
The nights can be very cold and there is no heat in the rooms. The wind blew through the walls, windows and floor. During the day it was a beautiful spot. On a cold blustery night it was as cold in the room as it was outdoors.
Jorgeからの返信 (投稿日 : 2017 年 3 月 19 日)
El lugar es frío, tiene toda la razón. Sin embargo, lo compensa el trato cálido y la vistas al valle y la naturaleza

8/10 (良い)

Rudy、san jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente hotel de montaña, recomendado
Muy bonito, excelente ubicación y magnifica vista. Muy cercano de San Jose y de la naturaleza de la zona norte.
Jorgeからの返信 (投稿日 : 2017 年 3 月 19 日)
Muchas gracias Don Rudy por su comentario.

8/10 (良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel de paz y tranquilidad
Un lugar lleno de paz y tranquilidad , ideal para unas pequeñas vacaciones de descanso sin ruido, y con privacidad

6/10 (普通)

宿泊されたお客様

Hotl im Landesinnern
Fuer das Land ist dieses Hotel akzeptabel. Da die Strassen in schlechtem Zustand sind ist es tatsaechlich ratsam spaetesten um 18.00 Uhr wieder am Hotel zu sein. Allerdings sitzt man dann dort auf einer eisamen Insel.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Déceptions
Ces chalets sont situés loin en altitude et loin de toutes commodités.Ça coûte très cher,121.00$ la nuit pour cet endroit quand même pas mal vieux et comparé aux lodges que l'on à eus avants pas mal moins chers et de loin beaucoup mieux.Il ne trouvait pas notre réservation faite depuis plusieurs mois,les chambres n'étaient pas prêtes malgré l'heure tardive.Le premier soir,pas moyen de souper au restaurant de la place parce qu'il était tout simplement fermer,autres restos trop éloignés,obligé d'acheter dans un petit village,fromage et pain pita(pas très bon) enfin bref,cela a mieux été par la suite,le lendemain resto ouvert et bonne nourriture(nous étions carrément seuls pour le déjeuner et le souper dans un gros resto,bizarre quand même).Évidemment,vus magnifique (étant donné l'altitude) sur les vallées et toutes les villes,mais pour nous ce sera la première et dernière fois à cet endroit.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Un lugar agradable
Bonito lugar, bastante cosas que ver, excelentes paisajes, varios senderos para caminar y relajarse en la montaña

10/10 (非常に良い)

Mark、Boston

良かった点 : スタッフとサービス、客室の快適度
Great Sunrises
Awsome views from private porch,nice big tub with a view...peace and quite...lot's to see close by...excellent resturaunt...great owners and staff

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度、客室の快適度
The hotel has a stunning view to the Costa Rica’s mountains, where you can enjoy an incredible sunrise. It is far from anywhere, minimum 2 hours ride in mountain roads (in good conditions actually). The cleaning and amenities (only soap) should be much better.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great staff
It was wunderbar. Make sure you only turn the shower on slightly to get the hot water.

10/10 (非常に良い)

Scott、Orlando, FL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel staff! Not good for a Honeymoon.
I have to say when I first arrived I was the only person there, which was nice quiet and so serene. The staff was great and so accommodating seeing I spoke no Español. The staff was amazing! There were only 2 complaints with the hotel. First, is that the Jacuzzi tub didn't work, which would have made the other issue better. Second, is that the windows are pained windows and the roof was aluminum so you hear everything from the wind, things hitting the roof, or your neighbors. This wasn't an issue initially for me while no one was there it became an issue when the weekend came and to put it G rated I could hear EVERYTHING the couple were doing next door. I'm going to further this with I'm gonna assume they were on their honeymoon from all the noises I heard. Again the staff was amazing, overall the place was beautiful, but either way if you have kids or are going there on your honeymoon just know you will hear everything going on in the villa's around you. So if you are shameless or don't mind your kids hearing love making then then you will have no problem. I fortunately was by myself so no harm done, but I would have been upset if my kids were with me. I personally would go back if I am by myself but probably not with my wife or kids.

8/10 (良い)

quiet retreat 、nj

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful scenery
Awesome view, easy check in. Good for people trying to get away from the city life.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super schönes, kleines Hotel
Das Alto Palomo ist ein super schönes und kleines Hotel im Nebelwald. Das Team ist sehr freundlich, hilfsbereit und zurückhaltend. Das Frühstück ist reichlich, individuell bestellbar und gut. Die Lage ist traumhaft, mitten in den Bergen im Nebelwald mit atemberaubendem Blick. Es gibt nur 5 Bungalows mit je 2 Zimmern. Zu bemängeln gibt es eigentlich nur, dass zumindest im Winter, die Zimmer recht zügig und kalt sind und es bei uns während des Großteils des Aufenthalts nur kaltes Wasser gab. Es gibt aber einen Zusatz an der Dusche, der das Wasser erhitzt. Dieser funktionierte zu Beginn allerdings nicht und da wir das nicht wussten, beschwerten wir uns nicht. Das Hotel ist absolut empfehlenswert. Ich würde wieder hinfahren.

8/10 (良い)

Frantz、New Jersey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice place in the mountains.
Very beautiful place for adventurous people, very relaxing , on top of the mountain, the food is excellent, the workers are great very helpful. Rooms are clean. The only thing is that it gets cold at night time on the mountains..so the rooms are pretty cold. But they do offer extra blankets. Excellent place to stay..and please make sure you have a car because everything is a little distant. Car is a must..

8/10 (良い)

Caroline、montreal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hôtel en montagne pour voyageur en déplacement
Propre, beau, personnels très accueillant, vous vivrez l'expérience des montagnes. Les nuits sont tres fraîche, l'hôtel est parfait si vous vous promenez d'un endroit a l'autre pour découvrir le plus possible du pays. A environ 1h30 de route de plusieurs attractions tel que le volcan Poàs, l'endroit est parfait si vous appréciez vous retourner dans la nature.

4/10 (不満)

Thomas、Florida

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
not good
Your description of hotel eas wrong..over 1&1/2 hours to the airport. .no coffee maker...and restaurant was not opened when we got there and also they did not have our reservations. .hotels.com need to do better research on rooms and information

6/10 (普通)

Michael P.、Ottawa

良かった点 : 清潔度、客室の快適度
In the clouds !!
Beautiful clean room, comfortable bed, great view. However, was very cold and humid as hotel is locate high up in rainforest (approx 5000 feet above sea level). Room had no heat and hot water lasted 5 min at best. Be prepared ,... Bring warm fleece and rain shell.., windy !!! And misty in evening.

8/10 (良い)

Jim 、Pensacola Beach Florida

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing view in the middle of nowhere
Great beds, great staff, amazing views. Hot water was touchy, but definitely there. Restaurant was closed for dinner, but they cooked us dinner and delivered it to our room. Amazing view from the restaurant when we had breakfast there. 3 hour hike available on site. A great find at the special rate we had. Bring your own coffee and filter if you want coffee in the room.

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
Far far away!
This hotel was nice but so far! The service was very accommodating, even though most of the workers only spoke Spanish. We missed breakfast one day but they were still willing to deliver it to our room. They called taxi services for any excursion we wanted. However, it is in the middle of no where. A taxi ride to any store or attractions costs between $20 to $80. My sister and I came to this hotel expecting it to be close to the Poas Volcano but it was an hour and a half away. Even though the restaurant was a nice addition, it was not even open for one of the nights we were there. Overall my sister and I were surprised by how secluded the hotel was and would have wanted fair warning of how far it is from everything.

2/10 (非常に不満)

Marcie、Michigan

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
Windows didn't close properly,freezing cold wind
We left without staying. Way too cold in the room. No way to close loitered windows and very cold wind were just blowing in. We just forfeited out money, left and stayed elsewhere. Bad experience. kid who took us to our room didn't speak much English and the older man spoke none so we couldn't even explain the problem in order to get changes.

8/10 (良い)

Karla、San Jose Costa Rica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nueva aventura
Excelente hotel para disfrutar con la familia, amigos o pareja. La vista es muy bella y los senderos muy bonitos.

8/10 (良い)

Vanessa、Houston

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel Alto Palomo
This is a charming, rustic, family run hotel in the mountains. The hotel is one hour north of the San Jose airport. It is a little hard to find. If you rent a car or have a driver, tell him/her to go to the town of Sarchi Norte and take Calle Sahinal to Route 708 north. The hotel is off of 708. It has breathtaking views of the mountains and valley below. The hotel is on the family farm with walking trails, great views, and a waterfall. You can also visit the animals on the farm. There is a restaurant on the property as well, which also has beautiful views, and good food, but not many vegetarian options. The hotel rooms were lovely, with amazing views. However there was no heating in the room, and rooms were cold. The beds were large, comfortable, and had sufficient covers to keep me warm. Because it was so cold and windy, occasionally the wind would pop the metal roofing on our cabin and wake me up. Overall, we thought the hotel was, beautiful and peaceful. We would stay there again if we are in the San Jose area. Hotels.com has the incorrect phone # for the hotel. Go to the hotel website for the correct #, if you need it. Also, the family was great, but not very good about answering the phone when we tried to contact them. It may be easier to try to call their restaurant if you need to get in touch with them.

4/10 (不満)

Schmacca、England

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Don't expect many comforts!
This is more mountain refuge for hikers than hotel. Don’t be fooled by descriptions of jacuzzi baths and spa rewards. Rooms are not heated, many of the windows are made of slats that turn to open but do not actually meet when closed leaving dozens of half centimetre gaps through which drafts and. There was also a missing pane of glass in the bathroom. Running water is ‘heated’ by an electric shower head with exposed cables going into the shower head inches away from the water under which the “heated” water is still cold enough to take your breath away. You may think warm rooms and water are unimportant in the tropics, but you are at 1800 m and the air is a lot cooler, so that sleeping was difficult in Aug. in the draughty unheated rooms, and the air is particularly cool in the morning when you shower under cold water with a missing pane of glass! All four beds had lots of other people’s hair in, and this was the hardest bed I have ever slept in! Rooms were poorly cleaned and even if clean, you wouldn’t want to hang out in them. For positives, views from balconies are great. It’s in a peaceful beautiful area with abundant birdlife visible from the balconies. Staff were friendly (Spanish language only), although upon arrival when we said we couldn’t stay for the second prepaid-night (for the above reasons), the owner offered to meet us in the morning to discuss but never did so and refused to cancel and refund the reservation, offering a free meal only.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Muy Lindo el lugar y el servicio muy bueno!

10/10 (非常に良い)

Esteban、Costa Rica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度