Reception

Reviews of APA Hotel Shinjuku Gyoemmae

3 out of 5
APA Hotel Shinjuku Gyoemmae
2-2-8 Shinjuku, Shinjuku, Tokyo, Tokyo-to

Reviews

8.4

Very Good

Rating 10 - Excellent. 454 out of 1019 reviews" "
Rating 8 - Good. 350 out of 1019 reviews" "
Rating 6 - Okay. 129 out of 1019 reviews" "
Rating 4 - Poor. 52 out of 1019 reviews" "
Rating 2 - Terrible. 34 out of 1019 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good price
Stayed 4 nights in May 2024
Response from Ouchi / Receptionist on May 26, 2024
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.All of us at APA Hotel are very pleased to receive your compliments on our location and surrounding facilities.Thank you very much.We hope that you will use our hotel again the next time you visit Shinjuku.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at this hotel. Room is as expected of an APA Hotel. Location is walking distance to 2 train stations and expressway bus terminal. Sento at the hotel is also nice and clean, and not packed with people. Pleanty of dining and shopping options nearby. There is also a paid carpark space available even though I did not drive on this trip. Wil stay here again on my next visit.
Stayed 2 nights in May 2024
Response from Ouchi / Receptionist on May 26, 2024
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.We are very pleased to receive your compliments on our facilities, cleanliness, and location including the surrounding facilities.Thank you very much.We hope that you will use our hotel again the next time you visit Shinjuku.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Tamura / Reception on May 25, 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the spa. Room small. Pillow not very comfortable. But overall excellent value.
Stayed 5 nights in May 2024
Response from Yamada / Receptionist on May 24, 2024
Thank you for your kind review and even more for your stay with us.Our hotel is very rare to have a Grand Spa in Central Tokyo. If you are staying at our hotel, you can use it for free. It opens from 15:0024:00, 6:0010:00 twice in one day. The Grand Spa will surely heal your body from your busy daily life. We truly look forward to welcoming you back in the near future.

8/10 Good

ENRIQUE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expect a small room but very functional, clean, free spa bath,and great location, transportation wise, and sight seing
Stayed 4 nights in May 2024
Response from Yamada / Receptionist on May 24, 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.We truly look forward to welcoming you back in the near future.

8/10 Good

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near many restaurants and train stations. The only issue was that there was not enough places to hang your clothing. They could have a 3rd hook installed on one of the walls to make more room. It seems most hotels do not have closets and they only provide hooks to hand clothing on.
Stayed 12 nights in May 2024
Response from Yamada / Receptionist on May 24, 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.Thank you very much for your valuable feedback.

6/10 Okay

Renita

Disliked: Amenities
For my first time in Tokyo this hotel was ok, I would definitely look at budget friendly hotels outside of Shinjuku. It’s an area you want to visit for a day/night not stay. The hotel room was small, no surprise there, and although it didn’t look dirty, the second I stepped foot into the room I felt itchy and the bed was lumpy and uncomfortable. I’m not sure if I was allergic to something in the room but it didn’t make for a great stay personally.
Stayed 4 nights in May 2024
Response from Tamura / Reception on May 22, 2024
Thank you for choosing APA Hotel Shinjuku Gyoenmae.We are very sorry to hear that you were not able to spend a comfortable stay in our rooms and other facilities during your stay.We will do our best to make your stay more comfortable in the future.Thank you very much for taking time out of your precious time to write us.

10/10 Excellent

Kwa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, thanks
Stayed 5 nights in May 2024
Response from Saito / Receptionist on May 21, 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review.If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

10/10 Excellent

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with very friendly staff!
Stayed 6 nights in May 2024
Response from Saito / Receptionist on May 21, 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our staff's service. We are truly honored to have such words from you. We are really grateful.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Amardeep

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from metro station, and less than 1km walk from city centre.
Stayed 5 nights in May 2024
Response from Takebayashi/Receptionist on May 19, 2024
Thank you for choosing APA Hotel Shinjuku-Gyoenmae.All of us at APA Hotel Shinjuku Gyoenmae are very pleased to hear your kind words of praise regarding our hotel's location.As you mentioned, our hotel is located about a 1-minute walk from the nearest station, Shinjuku-Gyoenmae Station, and JR Shinjuku Station is about a 15-minute walk away, which has been well received by many of our guests.We hope you will stop by our hotel next time you are in the Shinjuku area. We look forward to welcoming you back to our hotel.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close and walkable to many destinations. Had a blast. Also walkable to train. Highly recommend.
Stayed 2 nights in May 2024
Response from Masumura/Receptionist on May 19, 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉.We are very pleased to receive your compliments regarding our location.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.Thank you very much for taking time out of your precious time to submit your comments.We look forward to serving you again.

10/10 Excellent

Melissa, Elwood

Traveled with group
Staff were very friendly and helpful. The rooms and facilities were clean. Location close to the Metro station made it easy to get around Tokyo. Convenience stores were in abundance and there’s a great gyoza restaurant across the road that I highly recommend!
Stayed 6 nights in May 2024
Response from Masumura/Receptionist on May 19, 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are very pleased to receive your compliments on our customer service and location. We look forward to welcoming you to our hotel again.

10/10 Excellent

Yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff that were able to speak english were such a relief! I stayed on the 11th floor and booked 5 nights. The room is a bit small compared to western style rooms but I think it is enough for me. The amenities and hospitality that APA provided me was very generous. The main selling point of this hotel is its proximity to Shinjuku station. It is only a short 500m walk east. If I come back to Japan again in the future, APA Hotels and Resorts will be my choice again.
Stayed 5 nights in May 2024
Response from Masumura/Receptionist on May 19, 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are very pleased to receive your compliments regarding our customer service and the hotel's location.We look forward to welcoming you to our hotel again.

10/10 Excellent

Jen

Traveled with partner
Liked: Amenities, property conditions & facilities
Amazing services offered at this property. Perfect for anyone wanting to stay close to the shopping/food areas in Shinjuku. Quiet, clean, and quick check in/check out!
Stayed 4 nights in May 2024
Response from Saito / Receptionist on May 16, 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our location. Our hotel is located near shopping and drinking street. And you can check-in and check-out very fast.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet staff
Stayed 6 nights in May 2024
Response from Saito / Receptionist on May 16, 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our staff's service. We keep trying to improve our service's quality, so we are truly honored to have such words from you.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

8/10 Good

Janet

Liked: Cleanliness, staff & service
Stayed 10 nights in Apr 2024
Response from Okuhara / Receptionist on May 16, 2024
Thank you for choosing APA Hotel Shinjuku Gyoenmae.Thank you very much for choosing APA Hotel Shinjuku Gyoenmae. We are very pleased to hear that you were satisfied with your stay. We will continue to make every effort to improve our services to satisfy our guests. We look forward to welcoming you again.

8/10 Good

rui

Traveled with family
Liked: Cleanliness, amenities
nice place to stay, 4 nights
Stayed 4 nights in May 2024
Response from Tamura / Reception on May 17, 2024
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae.We are very pleased to hear your compliments about our hotel's location during your stay.As you mentioned, our hotel is located about a minute's walk from Shinjuku-Gyoenmae Station, which is well received by many of our guests due to its easy access to the city.We hope you will have another opportunity to visit us again.We look forward to welcoming you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Yasunaga/Receptionist on May 13, 2024
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae. Thank you again for choosing APA Hotel Shinjuku Gyoenmae from among many hotels. We are very pleased to hear that you had a pleasant stay with us. We will continue to strive to improve our services to satisfy our guests. Thank you very much for taking time out of your busy schedule to give us your valuable feedback. We look forward to serving you again.

6/10 Okay

Neil, Glenn Dale

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Small
Stayed 5 nights in Mar 2024
Response from Okuhara / Receptionist on May 11, 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We will make every effort to improve our services to satisfy our guests in the future.Thank you for taking time out of your precious time to write this review. We sincerely look forward to welcoming you again.

8/10 Good

Baylie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice, clean, and friendly hotel. Easy walk from the train station and from convenience stores. The room we stayed in was very tiny for 2, that’s the only downside.
Stayed 2 nights in May 2024

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, staff & service
Good area. Rooms were very small and dirty.
Stayed 3 nights in May 2024
Response from Ouchi / Receptionist on May 9, 2024
Thank you very much for choosing APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.The guest rooms at APA Hotel are compact in size from an eco-friendly point of view and to provide our guests with sufficient space to lie down and relax.We apologize for any inconvenience caused by the other unfamiliar facilities.We sincerely apologize for any discomfort you may have experienced in terms of hygiene.We will take your comments into consideration to further improve our services.Thank you very much for your valuable feedback.

6/10 Okay

Asha

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 3 nights in May 2024
Response from Ouchi / Receptionist on May 8, 2024
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many other hotels.We are sorry that we could not provide you with a pleasant stay.We sincerely apologize for making you feel that way.We apologize for any inconvenience this may have caused you.We will take your feedback into consideration to further improve our services.Thank you very much for your valuable feedback.

8/10 Good

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wicked air conditioning, comfortable bed. Checkout time at 10am is quite early, but the hotel offers everyone an “early check-in” for 1000yen per hour, so they want you out early. Small rooms (obviously- um it’s Japan), and breakfast was terrible so don’t pay too much to add it on. Would stay again.
Stayed 2 nights in Apr 2024
Response from Tamura / Reception on May 7, 2024
Thank you for choosing APA Hotel Shinjuku Gyoenmae.We are very pleased to hear your compliments regarding the location of our hotel during your stay.As you mentioned, our hotel is located 1 minute walk from Shinjuku-Gyoenmae station.We have received many compliments from our guests because of its easy access to the city center.Please feel free to contact us again if you have any further opportunities.We look forward to welcoming you again.

10/10 Excellent

Jonathan

Stayed 4 nights in May 2024
Response from Tamura / Reception on May 25, 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

8/10 Good

Marina

Liked: Cleanliness, staff & service
Good location, staff at breakfast and receptionwere very friendly. Annoying in terms of making everyone queue all together in the very small foyer to all check in at 3pm. Not an efficient system. Rooms were very small in configuration especially the bathroom. But overall good. It was easy to get to everywhere we wanted to go with 3 metro stations close by
Stayed 4 nights in Apr 2024
Response from Ouchi / Receptionist on May 3, 2024
Thank you very much for choosing APA Hotel〈SHINJUKU-GYOEMMAE〉 among the many hotels in Japan.We encourage our guests to check in and check out at APA Hotels and Residences as we believe that this will make the check-in and check-out process easier and more convenient for our guests.We appreciate your cooperation in lining up for the check-in and check-out process.Thank you very much for your understanding.In addition, from an eco-friendly point of view, APA Hotel rooms are compact enough to accommodate our guests while they are lying down.Please understand this as well.On the contrary, we, all of us, are very pleased to receive your compliments on the location of our hotel.Thank you very much.Please come back to our hotel again next time you are in Shinjuku.All of us at the hotel look forward to seeing you again.Thank you very much for your valuable feedback.

8/10 Good

Ricardo

Liked: Cleanliness
Location
Stayed 1 night in Apr 2024
Response from Okuhara / Receptionist on May 2, 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are very pleased to hear that you were satisfied with your stay at our hotel. We will continue to make every effort to improve our services so that many more guests will be satisfied. We sincerely look forward to welcoming you again.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location. Super close to the subway. The rooms are a little small but most of the hotels in Tokyo are like that. Great value for that price.
Stayed 2 nights in Apr 2024
Response from Okuhara / Receptionist on May 2, 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are pleased to hear your compliments about our hotel's location. As you mentioned, our hotel is located within a minute's walk from Shinjuku-Gyoenmae Station, and JR Shinjuku Station is also within walking distance. There are many restaurants and convenience stores nearby, and we look forward to welcoming you to our hotel for your next stay in Tokyo.

10/10 Excellent

Rebecca

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close walking distance to the shopping area.
Stayed 4 nights in Apr 2024
Response from Yamada/Receptionist on May 1, 2024
Thank you for choosing to stay with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.If you have any opportunity to visit Tokyo, we hope to see you at our hotel again.

6/10 Okay

Gaspar

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel rooms are small but comfortable. The location is good. Breakfast is really bad, has no much options.
Stayed 4 nights in Apr 2024
Response from Yamada/Receptionist on May 1, 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉. Thank you again for your evaluation. We will make improvements regarding breakfast in the future. Thank you for your valuable feedback.

4/10 Poor

Tommy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Yamada/Receptionist on May 1, 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉 and your view. We are truly sorry that we let you down and did not meet your expections. We will try to improve our service for our guests. We hopefully have another opportunity to serve you again.

8/10 Good

Kok Cristal Su

Liked: Amenities
Good location hotel
Stayed 7 nights in Apr 2024
Response from Saito / Receptionist on Apr 29, 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our location. Our hotel is located near Shinjuku-Gyoemmae station (subway station) only for one minute walk.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay at
Stayed 8 nights in Mar 2024
Response from Saito / Receptionist on Apr 29, 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review.If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

8/10 Good

Saron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very well situated with shops, restaurants and a subway station steps away. The sento is a great amenity as well. It was very quiet when I went and very well kept. The room was functional and even though it was small it was still bigger than some of our other stays in Tokyo. Great value.
Stayed 2 nights in Apr 2024
Response from Saito / Receptionist on Apr 29, 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our location and spa. As you mentioned, our hotel is located near Shinjuku-Gyoemmae station (subway station) only for one minute walk.We provide many kinds of amenity, and you can enjoy the spa from 3 pm to 12 am, and 6 am to 10 am.And we are glad that you understand our functional size of our room.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Ebon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small, but you have everything you need. One block to train station, few blocks to major shopping district, and so many restaurants with three blocks, you won't be at a loss for options.
Stayed 4 nights in Apr 2024
Response from Tamura / Reception on Apr 28, 2024
Thank you for choosing APA Hotel Shinjuku Gyoenmae.We are delighted to hear your compliments regarding our location during your stay with us.However, we are very sorry to hear about the inconvenience you experienced regarding the size of your room.APA Hotel provides compact rooms for convenience and functionality.In order for our guests to understand this in advance, we have clearly stated on the Internet that the rooms are 11 square meters. We appreciate your understanding.We hope you will have another opportunity to visit our hotel again.We look forward to welcoming you again.

10/10 Excellent

Junko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It met beyond my expectations overall
Stayed 2 nights in Apr 2024
Response from Sato / Receptionist on Apr 27, 2024
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae. We are very happy to hear that we were able to meet your expectations. We will continue to strive to be the hotel of choice for our guests.Thank you very much for taking the time in your busy schedule to write this message.We look forward to welcoming you again.

2/10 Terrible

ShuXian

Disliked: Staff & service
Don't answer messages send via Expedia message. Don’t bother trying to address concerns and questions foreigners who stay with them have. I was traveling alone, accidentally booked a room for two for the 1st day. The 2nd day I booked for 1 person and wanted to stay in the same room, without cleaning or amenity refill. They want 3000 yen. Bad service, bad practice !
Stayed 1 night in Apr 2024
Response from Sato / Receptionist on Apr 27, 2024
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae. However, we are very sorry that we could not meet your request. Please accept our sincere apologies. Please understand that our cleaning rule is to change the sheets once every 3 nights. We will share this matter with our staff and make every effort to prevent a recurrence.Thank you very much for your valuable feedback.

10/10 Excellent

WINSTON KIEN WAI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs were well trained and super helpful. I will definitely book it again for my next trip, thumbs up.
Stayed 7 nights in Apr 2024
Response from Receptionist Sato on Apr 27, 2024
Thank you very much for staying at APA Hotel Shinjuku-Gyoenmae. We are very honored to hear your compliments about our hotel staff. We will continue to strive to provide services that satisfy our guests.Thank you very much for your valuable feedback.

2/10 Terrible

ShuXian

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Receptionist Sato on Apr 27, 2024
Thank you for staying at APA Hotel Shinjuku Gyoenmae. We sincerely look forward to welcoming you again.

8/10 Good

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Walkable to so many things!
Stayed 2 nights in Apr 2024
Response from Ouchi / Receptionist on Apr 26, 2024
Thank you very much for choosing APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.We are very pleased to receive your compliments on our location and all of us at APA Hotel are sincerely pleased to hear that.Thank you very much.We hope that you will use our hotel again the next time you come to Shinjuku.All of us at the hotel look forward to serving you again next time you visit Shinjuku.Thank you very much for your valuable feedback.

8/10 Good

Oliver

Stayed 3 nights in Apr 2024
Response from Receptionist Sato on Apr 27, 2024
Thank you for staying at APA Hotel Shinjuku Gyoenmae. We sincerely look forward to welcoming you again.

8/10 Good

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As to be expected in Tokyo, the room itself was tiny. We couldn't open our large suitcase unless we put it on the bed lol. Apart from that, it was in a good location. Close to a subway station, 3 convenience stores were within 2 min walk, and in 15 minutes you were in the more popular areas for dining/shopping/etc. The staff were extremely friendly and helpful. Overall a good stay.
Stayed 4 nights in Apr 2024
Response from Yamada/Receptionist on Apr 24, 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.Thank you for your kind review about our staff. We are truly honored to have your warm words and it has been our motivation every time. We believe that there are many more things which we are able to make better, so that we try to improve and provide better service for our valued guests. We will improve our service better to make you satisfied for your next stay.We truly look forward to welcoming you back in the near future.

10/10 Excellent

jason

Stayed 13 nights in Apr 2024
Response from Sato/Receptionist on May 12, 2024
Thank you very much for choosing APA Hotel Shinjuku Gyoenmae.We look forward to welcoming you again.

10/10 Excellent

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Tokyo!
Stayed 5 nights in Apr 2024
Response from Sato / Receptionist on Apr 21, 2024
Thank you for staying at APA Hotel Shinjuku Gyoenmae. As you mentioned, our hotel is conveniently located very close to the station. The nearest station is Shinjuku-Gyoenmae Station on the Tokyo Metro Marunouchi Line (Exit 1), which is a 1-minute walk from the hotel, and a 9-minute walk from JR Shinjuku Station (Central East Exit), making it easy to access the city center and very convenient for sightseeing and business.Thank you very much for taking time out of your busy schedule to write this message.We hope that you will visit APA Hotel Shinjuku-Gyoemmae again when you have a chance to visit the Shinjuku area again.

10/10 Excellent

Samantha Elyse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Tamura / Reception on Apr 22, 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

10/10 Excellent

Jo Kathrina Jimenez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to stay at if you want something in the heart of the city. Close to everything, staff were very kind and attentive! Will stay here again next time.
Stayed 6 nights in Mar 2024
Response from Saito / Receptionist on Apr 19, 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our location and staff's service. Our hotel is located near Shinjuku-Gyoemmae station only for one minute walk.And we are really honored to have such words from you about our staff's service.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

6/10 Okay

Ginny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient. Walkable distance from public transportation. The room was clean and the staff friendly. Do beware though, the room is very small. For two people it’s cramped, the bathroom and shower are also very small and with two pieces of luggage it was hard to maneuver around the room and each other. On our last night the hotel also shut down the central air conditioning to the entire building. Our room became hot and we were told to open the window because we had no way on turning the air back on ourselves and the staff wouldn’t do it. That’s never something I’ve experienced at a hotel!
Response from Yamada/Receptionist on Apr 18, 2024
Thank you for choosing to stay with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉.As we provide all room functional and compact, each APA HOTEL is able to save the energy, and as our efforts and the guests' cooperation, we have succeeded to reduce the environmental burden for each guest. Also the carbon dioxide has been suppressed by one-third.We will improve our service better to make you satisfied for your next stay.Thank you very much for your valuable feedback.

8/10 Good

Kathleen

Traveled with group
Liked: Staff & service
The surrounding neighbourhood was really good, heaps of food options and quite safe. The hotel is slightly older in style. And the rooms are VERY small. But all in all, convenient and easy for a quick stay.
Stayed 6 nights in Apr 2024
Response from Yamada/Receptionist on Apr 18, 2024
Thank you for choosing to stay with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉.As we provide all room functional and compact, each APA HOTEL is able to save the energy, and as our efforts and the guests' cooperation, we have succeeded to reduce the environmental burden for each guest. Also the carbon dioxide has been suppressed by one-third.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Saito / Receptionist on Apr 19, 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review.If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

4/10 Poor

Rungsikul

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
I feel like stay in an RV hotel. The room is too small for two people. You can not walk inside the room with two person unless one of you have to jump on the bed and let the other walk in. I chose this hotel because it's next to Shinjuku Gyoen cherry blossom National Park, very convenient just behind the hotel.
Stayed 2 nights in Apr 2024
Response from Yamada/Receptionist on Apr 18, 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.Rooms that APA HOTEL provides are simply compact, and it's been placed the emphasis on functionality. As we have informed each room has 11 square meters on the internet beforehand, our valued guests are able to acknowledge about the details. Thank you for your understanding.Thank you very much for your valuable feedback.

10/10 Excellent

Jorge, Ann Arbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. It was very close to public transportation. It was also close to great night life and entertainment venues. The room was a bit small so I might upgrade next time. I loved the free onsite onsen/spa - it was a great way to relax after a long day of walking around the city.
Stayed 6 nights in Mar 2024
Response from Tamura / Reception on Apr 17, 2024
Thank you for choosing APA Hotel Shinjuku Gyoenmae.We are very pleased to hear your compliments regarding our hotel's location during your stay with us.As you mentioned, our hotel is well received by many of our guests due to its easy access to the city center.However, we are very sorry for the inconvenience caused by the size of your room.We will make efforts to improve our services based on your valuable feedback.Thank you very much for your valuable feedback.