「Room was spacious. Bed was not very comfortable. Hard to open the door because of the carpet. Advertised WIFI but was no good, no signal so I couldn't get my work done. Asked to speak with manager about the WIFI who was too busy at the time and never followed up with me.」
「Staff welcoming. Room and beds clean. Lovely shower. Just a little suggestion that reception at the beginning recommend guests speak to owners when bringing bikes outside during the evening. Owner understandably concerned but a little abrupt.」
「Our fist visit to Montrose. Lovely hotel which met all our needs in terms of friendliness, cleanliness, amenities and location.
We had a very plentiful, tasty breakfast.
Great atmosphere in the evening when there was a live band and a busy function suite.
Have already recommended this hotel and this town to friends.」
「Very disappointing experience – would not recommend
We booked and paid for accommodation for 5 people, and I made the booking 8 days in advance. However, on the day of our arrival, we contacted Nikki for confirmation of check in and said that she could not let us stay for the price we had already paid.
This was extremely disappointing and stressful, especially because the booking had been made and paid for well in advance. Unfortunately, Nikki did not seem to care about the situation or the...