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"Doors don’t work well. Floor in room was covered in some type of oil. Felt VERY unsafe even with security walking around. Place needs to a redo, completely. Don’t stay here. "

"Won't be staying here again. This hotel had the most confusing layout of any hotel we had ever been to and poor signage to the point I didn't even let my teen walk around by themself. The staff was not very helpful or knowledgable with the exception of Miguel at the front desk who was excellent. The parking garages were so tight and dark and hard to navigate. Positives were the rooms were spacious and nice and the two pool areas (if you can find them) were good. It was very hard to find seating at the water park as many seats cost extra. The kids eat free at Valencia was a nice perk. The marketplace with coffee and ice cream was nice to have as well. Overall the confusingness of the property and poorly trained staff and lack of seating at the water park did not outweigh the good for us. "

"Amazing great staff"

"Our stay was amazing! Thank you so much for your hospitality "

"Room was excellent, property was great as well. "

"The place was nice and clean and staff was really friendly! "

"Chair hogs. Put towels on chair then disappeared for hours. "

"Yes and yed"

"Great property! "