Find hotels near The Pines Flora and Fauna Reserve, Melbourne from ￥11,943

"Amanda went beyond for me and my son l forgot to tell you that l needed the sofa bed made up so Amanda came to the room and made it for us also l wanted some ice to have a drink after we came back from tea and she went and got me some. Was very happy with her service at the hotel."

"Helpful staff, Clean room"

"On arrival staff were not welcoming and could not read their own booking system. Tried to say we had not booked 2 rooms and then tried to charge again despite it being prepaid. No apology given for their errors. Nothing wrong with the hotel itself but the staff are not up to the job, am still waiting for the room deposit to be released 3 weeks later."

"Nice manager. Quiet room. "

"Perfectly located for our wanderings. Alice and Ash are lovely hosts. Alice was very responsive to our inquires. She was very helpful when our arrival plans were disrupted by train issues. The beach house is well appointed and comfortable. We were sorry that we did not plan more time there."

"Noisy late at night.."

"Entry was loaded with animal poop , anywhere you stepped which was not shown on the photos nor description. Horrible smell inside the place, insects and bugs insides. Very dirty, even walked in to dead and squashed mosquitos and bugs on the walls / blinds. Very disappointing stay would not recommend. We did not even spend the night and drove back 1 and a half hour back home at 11:30pm."

"Overall disgraceful condition of property! Garden beds and pathways full of weeds,Recycle bins overflowing with bottles and cans,Outdoor area dirty, cobwebs and dead plants,Outdoor spa/pool unusable, full of dirt and leaves, hasn't been used in years,Stated outdoor grill does not exist,Bed linen crumpled and untidy,Bathroom exhaust fan covered in dust, ran noisily and then stopped working,Toaster not cleaned an full of crumbs,Linen shoved in closet untidily, Unlockable window in second bathroom,Rear sliding door does not latch or lock, attached flyscreen door locks but is able to opened from outside, no security,Oven has unreadable symbols making cooking difficult,Mouse droppings behind microwave oven, Masses of laundry powder spilt on shelving in laundry, House plans show a bungalow with double bed,it is a junk/storage room with no usable bed,Comunicated with owner on arrival stating property was not at holiday rental condition and requested immediate cancellation and refund.Owner offered 20% refund and refunded that amount as policy stated no refunds at short notice. Friends and family refused to stay during the Christmas duration of our stay, ruining the whole purpose of renting the property and our Christmas with family.Absolute disgraceful? If management of Stayz has any compassion and agrees the property is sub standard, we would definitely like to hear from them to discuss further compensation. "

"Lots of great space for all the family. Host was always available. Easy to find and perfect location for our needs. "