Tenares Vacations from ￥135,341

The bathrooms were dirty room service was horrible. It was like a nightmare like a horror movie. They changed my room three times and the three times were horrible stuff are horrible. I will never go again.

Terrible experience!Nothing speaks Presidential Or VIP! This place lacks entertainment,internet(worst wifi ever), food selection and customer service when it comes to accommodating! We had an emergency in the kids room due to a big water leak and were told they be moved to a 1st floor in building were we were by 3:30pm. When I went they had a room ready in total opposite side and far from us. So i was told to go back later so they could accomodate in our building. It was 5:27pm and they had another excuse and that a new room in our building and 1st floor was free but was being cleaned. I got upset and left to my room and requested later the manager who came with another story that they had the room ready but in the 2nd floor. Lies after lies! She was non sympathetic to the situation nor went out her way to accommodate the situation. Not even offer a credit nor apology when it was her staff's mistake! She will accommodate english only speaking people! I requested a higher up manager and she said no one was available. Next day no other manager came and apologized. This place has the wrong name! Only friendly people are Eddy at bar and other bar staff, Felix Sanchez and Aneudy at bell boys and Jennifer in restaurant reservations. But that manager lady sucks! And reception people are friendly but are lost! They do nothing to accomodate your requests. I do recall a rep she has curly hair and light eyes who did make one accomodation. Other than that this place sucks!

This resort is definitely one for a family with kids. Our two boys who loved the water and the food. Resort was small so definitely safe for children. The beach was beautiful and my boys had a wonderful time at the pool. The food was great. The only few negative remarks would be about our room. The iron did not work. The remote control did not work therefore I could not turn on the TV. The sliding door to the balcony did not work. Las y it definitely not least the elevator did not work and we were in the FOURTH floor! I called every day since the day we got to the resort and was told somebody would go up to our room to fix things but nobody ever went. It was very frustrating to hear them say over and over we will send maintenance shortly and no one did. Other than that, resort could have been better but my children enjoyed every minute of it so that made us happy!