4/10 (不満)
Debbie W.
2026 年 3 月 9 日
良かった点 : 清潔度
This house was nice enough. The primary frustration with the physical space was an ongoing lock issue that meant we were unable to get inside the house for around half an hour. We were stuck outside in wet bathing suits after a hot tub soak. But the real disappoint went beyond the physical space to the management company. My husband and I were supposed to stay with my daughter, son-in-law and his parents. But our daughter had a medical emergency and wasn’t able to travel. To our surprise, the management company was unwavering in the stance that cancellations aren’t permitted. I’ll admit we knew the policy said we shouldn’t expect flexibility. And we didn’t have insurance for the trip. But I believe exceptions can be made because of medical emergencies. My daughter booked a rental car and they made an exception to their policy of no refunds. As did two airlines. The house was the only aspect of the trip that was unchangeable despite the fact that our daughter couldn’t get on an airplane.We tried to work with management to see if others might book the home, and even changed our travel dates in an effort to increase the chances, but they either wouldn’t or couldn’t figure out how to help. I get this is a business. I also know that three different companies made exceptions because of the circumstances and I believe that should have been the case with this house. We love Telluride and will be back, but we will not stay with this management company.
Debbie W.
2026 年 3 月に 5 泊滞在