Minibar, blackout drapes, soundproofing, free WiFi
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Reviews of Hae Duenn Motel

3.5 out of 5
Hae Duenn Motel
No. 1, Songzhu S. St. Beitun Dist., Taichung

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 70 reviews" "
Rating 8 - Good. 33 out of 70 reviews" "
Rating 6 - Okay. 10 out of 70 reviews" "
Rating 4 - Poor. 3 out of 70 reviews" "
Rating 2 - Terrible. 6 out of 70 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good value nice motel!
Stayed 1 night in Apr 2024
Response from 主管 on May 15, 2024
Hello dear traveller:Thank you for coming and giving us five stars and recognition of our staff.The hotel will continue to maintain the quality of its rooms and looks forward to your visit again.Hayden Motel Wish you all the best

2/10 Terrible

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place did not tell me that if you stay there more than one night they make you check out each day at noon and you cannot return until 9pm at night. Definitely was not convenient. When I tried to come back earlier one night they said I needed to pay more money. Each night I was moved to different rooms which felt weird
Stayed 8 nights in Nov 2023
Response from 主管 on Dec 7, 2023
Hello dear traveller:Thank you for your comments, which give us room for improvement.Because we were unable to contact you beforehand, we did not inform you of the matter of extending your stay or moving out immediately.We are deeply sorry for the unpleasant experience you had this time.The museum attaches great importance to the experience of tourists. If you have any questions, you can inform the service staff.Let us help you solve your problem.Hayden Motel Wish you all the best

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a nice stay here
I ordered a non-smoking room but the smell is bad, and it's noisy...we can feel the staff was doing the housekeeping next to us after 23:00 pm. No heater in the room and the air condition keep the room temperature around 15℃ ~ 16℃... The check-in time is 18:00 pm, the staff rent my room to others before my check-in thus I need to check-in at 19:30PM.

8/10 Good

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還算不錯的住宿體驗
Stayed 2 nights in Dec 2023
Response from 主管 on Dec 12, 2023
親愛的旅客您好：感謝您的蒞臨並給予的消費評論，館內會持續維持客房品質，入住時若有任何問題都歡迎與服務人員反映會立即協助您處理，期待您再次蒞臨。海頓汽車旅館　祝您順心

8/10 Good

CHIENTING

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
汽車旅館好處，停車不用煩惱
浴缸很大，可以2人泡，很剛好。地點不錯。去一中街只要15分鐘左右。椅子有點塌了，不好坐😅，蓮蓬頭有點漏水。訂6點入住，客服會一直反覆確認到底幾點入住，這點在外遊玩，會有點麻煩。其他都還算不錯。
Stayed 1 night in Sep 2023
Response from 主管 on Nov 30, 2023
親愛的旅客您好：感謝您的蒞臨並給予的消費評論，館內會持續維持客房品質，入住時若有任何問題都歡迎與服務人員反映會立即協助您處理，(1)客房內設備上的問題我們會再跟公司建議(2)入住時間的問題是為了在旅客您抵達本館前房間就能準備好，如有造成不便身感抱歉，期待您再次蒞臨。海頓汽車旅館　祝您順心

10/10 Excellent

Chih-Hung

Stayed 1 night in Jun 2023
Response from 主管 on Nov 30, 2023
親愛的旅客您好：感謝您的蒞臨並給予的消費評論，館內會持續維持客房品質，入住時若有任何問題都歡迎與服務人員反映會立即協助您處理，期待您再次蒞臨。海頓汽車旅館　祝您順心

8/10 Good

嘉德

Traveled with family
價格偏高電燈電視的控制器 有時會逼逼叫，
Stayed 1 night in Mar 2023
Response from 主管 on Nov 30, 2023
親愛的旅客您好：感謝您的蒞臨並給予的消費評論，館內會持續維持客房品質，入住時若有任何問題都歡迎與服務人員反映會立即協助您處理，期待您再次蒞臨。海頓汽車旅館　祝您順心

8/10 Good

Hung YU

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from 主管 on Nov 30, 2023
親愛的旅客您好：感謝您的蒞臨並給予的消費評論，館內會持續維持客房品質，入住時若有任何問題都歡迎與服務人員反映會立即協助您處理，期待您再次蒞臨。海頓汽車旅館　祝您順心

8/10 Good

Hung YU

Stayed 1 night in Nov 2022
Response from 主管 on Nov 30, 2023
親愛的旅客您好：感謝您的蒞臨並給予的消費評論，館內會持續維持客房品質，入住時若有任何問題都歡迎與服務人員反映會立即協助您處理，期待您再次蒞臨。海頓汽車旅館　祝您順心

2/10 Terrible

Yuchi

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
非常失望
訂房時指定「無菸味房」，但是實際房間煙味超重的，廁所牆壁都是發霉！真的很可怕
Stayed 1 night in Jan 2022
Response from 客服部 on Feb 1, 2022
親愛的旅客您好，感謝您的支持與寶貴的評論，會再針對房內清潔度進行加強，若下次蒞臨有任何問題也歡迎您當下與服務人員反映，我們很高興能為您解決問題，再次感謝您的蒞臨。

8/10 Good

Yayun

Stayed 1 night in Jan 2022
Response from 客服部 on Feb 1, 2022
親愛的旅客您好，感謝您的支持與寶貴的評論，再次感謝您的蒞臨。

8/10 Good

HUNG PING

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2021
Response from 客服部 on Feb 1, 2022
親愛的旅客您好，感謝您的支持與寶貴的評論，再次感謝您的蒞臨。

10/10 Excellent

Carter

Stayed 1 night in Oct 2021
Response from 主管 on Nov 30, 2023
親愛的旅客您好：感謝您的蒞臨並給予的消費評論，館內會持續維持客房品質，入住時若有任何問題都歡迎與服務人員反映會立即協助您處理，期待您再次蒞臨。海頓汽車旅館　祝您順心

6/10 Okay

Jay

Disliked: Staff & service
設備老舊，電視系統複雜不容易找到想要的頻道
Stayed 1 night in Oct 2021
Response from 客服部 on Oct 24, 2021
親愛的旅客您好，感謝您的支持與寶貴的評論，對於本次消費所造成的不便本公司與您致歉，若下次蒞臨有任何問題也歡迎您當下與服務人員反映，我們很高興能為您解決問題，再次感謝您並期待您下次的蒞臨

2/10 Terrible

Wen lin

Stayed 1 night in Oct 2021
Response from 客服部 on Oct 18, 2021
親愛的旅客您好，感謝您的寶貴評論,很抱歉造成您此次消費不愉快的體驗，本館會再加強不足的部份。

10/10 Excellent

Ju Shan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
讚
舒適的住宿服務！
Stayed 1 night in Sep 2021
Response from 管理部 on Sep 27, 2021
親愛的旅客您好，感謝您的寶貴評論並喜愛本館設施，期待您下次入住

10/10 Excellent

TSAI-HSUAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常滿意
服務親切，環境整潔
Stayed 1 night in Sep 2021
Response from 客服部 on Sep 18, 2021
親愛的旅客您好，感謝您的寶貴評論並喜愛本館設施，期待您下次入住

8/10 Good

mei-chun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔又舒服！
Stayed 1 night in Jan 2021
Response from 飯店管理人員 on Apr 8, 2021
親愛的旅客您好，感謝您的寶貴評論並喜愛本館設施，期待您下次入住

8/10 Good

Yin Hsia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from 飯店管理人員 on Dec 23, 2020
親愛的旅客您好，感謝您的寶貴評論並喜愛本館設施，期待您下次入住

2/10 Terrible

Ya Shiang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 海頓精品汽車旅館 on Oct 28, 2020
親愛的旅客您好，感謝您的寶貴評論並喜愛本館設施，期待您下次入住

8/10 Good

CHENG KUAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 海頓精品汽車旅館 on Oct 14, 2020
親愛的旅客您好，感謝您的寶貴評論並喜愛本館設施，期待您下次入住

8/10 Good

CHENG KUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from 海頓精品汽車旅館 on Oct 14, 2020
親愛的旅客您好，感謝您的寶貴評論並喜愛本館設施，期待您下次入住

8/10 Good

Anna

Traveled with group
Liked: Cleanliness, staff & service
房內塑膠瓶裝水2瓶太少
房裡的冰箱內只有兩瓶塑膠瓶裝水，一罐小舒跑及一罐維他露p(或是維大力）。如果是休息2-3小時也許還夠，但以過夜來說真的太少。
Stayed 1 night in Jul 2020
Response from 管理部 on Aug 31, 2020
親愛的旅客您好,感謝您的寶貴評論並喜愛本館設施，期待您下次入住

10/10 Excellent

YangKun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from 管理部 on Sep 5, 2020
親愛的旅客您好，感謝您給十分的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

2/10 Terrible

Yinchun

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
電話確認時告知沒有指定房型，告訴房務人員那就不要了，結果系統還是扣款，影響整個行程安排！ 當天又通知有房，已經另做安排請問如何同時入住2家飯店。請貴公司事後處理延期或取消堅持不願意，黑店一個！
Stayed 1 night in Mar 2020
Response from 客服部 on Apr 10, 2020
親愛的旅客您好感謝您寶貴評論,您所預定的客房是與網路平台做配合,讓Expedia能夠銷售館內房間,您預定時網頁都是有顯示取消規則的說明,若您房間需要取消還是需要在這平台上面做取消並符合取消規定才會進行退款作業,此網路平台並非本公司個人網頁,入住日當天服務人員有確實與您聯繫,您並無告知本館服務人員需取消或延期,很抱歉無法協助到您。

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
123
雖然一開始前hotels跟我說明6.00住宿 打給飯店卻是用價格來說是10.入住 要6.入住要加錢 希望app說明跟飯店實價核對 = =
Stayed 1 night in Dec 2019
Response from 海頓汽車旅館 on Dec 24, 2019
客人您好，很抱歉造成您的不愉快體驗，我們會盡快跟平台部分溝通修正住宿規定的內容，感謝您的寶貴意見，期待下次還能為您服務。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
別相信hotels.com確認單內容，務必打給旅館確認
訂房後2小時入住，但是接待人員查單耗時約15分鐘。 我太大意了，不該相信hotels.com的信件內容沒打去旅館確認。(確認郵件說:不需打電話確認!但一切都有變數的)
Stayed 1 night in Nov 2019
Response from 海頓汽車旅館 on Nov 23, 2019
客人您好，很抱歉造成您如此不愉快的體驗，我們會盡力與平台做溝通改善這部分問題，感謝您的寶貴意見並期待您下次蒞臨。

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
無梳妝檯及門鎖老舊，眺高空間蠻舒適.
Stayed 1 night in Oct 2019
Response from 海頓汽車旅館 on Nov 9, 2019
親愛的旅客您好，感謝您給四分的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

4/10 Poor

Verified traveler

房間環境有點老舊，可能是因為連假的關係，房價不便宜(4000元/晚)。 不知道為什麼，訂個房間需要接四通來自旅館的電話，好確認我的入住時間，就說了我不太確定幾點會到，已經跟服務人員表示我會在check-in規定時間晚上六點後才到，結果還要三番兩次的接到詢問電話，實在讓顧客感覺不太好，也不懂這樣詢問的原因為何。
Stayed 1 night in Oct 2019
Response from 海頓汽車旅館 on Oct 20, 2019
親愛的客人您好，由於連假期間為了確保您的房間已經為您準備好，服務人員會與您確認入住時間避免影響您的入住權益，很抱歉造成您的困擾，本公司會持續努力並維持品質，期待您下次的蒞臨

8/10 Good

Jia jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from 海頓汽車旅館 on Oct 16, 2019
親愛的旅客您好，感謝您給八分的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from 海頓汽車旅館 on Oct 12, 2019
親愛的旅客您好，感謝您給八分的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

8/10 Good

Jia jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from 海頓汽車旅館 on Oct 10, 2019
親愛的旅客您好，感謝您給八分的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from 海頓汽車旅館 on Oct 2, 2019
親愛的旅客您好，感謝您給五分的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

8/10 Good

CHENG-CHUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from 海頓汽車旅館 on Sep 4, 2019
親愛的旅客您好，感謝您給八分的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

6/10 Okay

Pin-yun

網站陳述需完整,假日有特殊入住時間通知信卻無載明
我是訂房者,代家人協助訂房事宜,使用此網站訂房這麼久第一次遇到這麼不開心的狀況,完成訂房收到訂房通知信都告知18:00入住,當天接到業者電話確認告知假日21:00方可入住,說網站輸入欄位有限制,所以沒有辦法完整輸入,有問題要我直接跟網站反映,假日晚入住是重點,卻要我們自己點進特殊說明才看得到,通知信日期都標示出來了時間還是18:00!!!接到幾通業者電話,業者也主動聯繫了住房人,18:20接獲電話告知房間整理好了19:00可以入住,卻在房客入住時說找不到訂房資料 家人打電話來求助 要我與櫃檯人員確認,都可以主動跟住房人連繫了卻說沒有訂房資料 我完全無法理解@@ 入住前跟check-in的經驗不會再有機會前來消費了!
Stayed 1 night in Aug 2019
Response from 海頓汽車旅館 on Aug 29, 2019
親愛的客人您好，很抱歉造成您這次不愉快的體驗，我們會再加強要求現場人員的訓練與訂房平台的訊息整合，感謝您的意見讓我們能夠更進步，祝您順心！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體還算不錯
Stayed 1 night in Jul 2019
Response from 海頓汽車旅館 on Aug 7, 2019
親愛的旅客您好，感謝您給8分的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
房間設計的概念很棒我個人非常喜歡
Stayed 1 night in Jul 2019
Response from 海頓汽車旅館 on Jul 22, 2019
親愛的旅客您好,感謝您的寶貴評論並對本館服務人員的肯定，本公司會持續努力並維持品質，感謝您的蒞臨。

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
床鋪舒適
不錯的體驗
Stayed 1 night in Jun 2019
Response from 海頓汽車旅館 on Jul 4, 2019
親愛的旅客您好，感謝您給予10分的評價，本公司會持續努力並維持品質，期待您下次的蒞臨

8/10 Good

Shin Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from 海頓汽車旅館 on May 29, 2019
親愛的旅客您好，感謝您給8分的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

8/10 Good

YU YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from 海頓汽車旅館 on May 29, 2019
親愛的旅客您好，感謝您給8分的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

10/10 Excellent

Wen pin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from 海頓汽車旅館 on May 29, 2019
親愛的旅客您好，感謝您給10分的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019
Response from 海頓汽車旅館 on May 29, 2019
親愛的旅客您好，感謝您給6分的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from 海頓汽車旅館 on May 3, 2019
親愛的旅客您好，感謝您的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

10/10 Excellent

Chih Pei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from 海頓汽車旅館 on Mar 6, 2019
親愛的旅客您好，感謝您給予10分的評分，本公司會持續努力並維持品質，期待您下次的蒞臨

10/10 Excellent

WEI-CHIH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from 飯店管理人員 on Feb 11, 2019
感謝您寶貴的意見

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from 管理部 on Jan 22, 2019
感謝您寶貴的意見

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很大，有兩台電視 小孩很開心
Stayed 1 night in Dec 2018
Response from 管理部 on Jan 20, 2019
感謝您寶貴的意見

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
信箱通知是1800入住但實際要2100才能入住
Stayed 1 night in Dec 2018
Response from 管理部 on Dec 27, 2018
館內假日入住時間安排為晚上九點,很抱歉假日部份無法提早入住,此次消費造成困擾深感抱歉.

10/10 Excellent

Tsung Hsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
價格合理，環境優雅，房間亁淨，早餐是麥當勞
Stayed 1 night in May 2018
Response from 管理部 on Jun 4, 2018
您好，感謝您對本公司的支持與肯定，我們會持續保持並努力維護品質，期待您下次的蒞臨

6/10 Okay

Huiching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cp值不高
Response from 主管 on May 24, 2018
您好，若房間內有任何問題我們都會立即為您處理，很抱歉造成您的困擾