Arena Hotel

Terrible experience. Checked in hotel after 11pm tired and after shower hit the sack. My brother walked in later after finishing work as next morning we were to attend funeral. The receptionist walked to my room at 1.30 in the morning saying am having multiple visitors and accused me of having more than two person in the room to the extent the claimed he was the owner and if I talk back to him I need to check out. I recorded the last bit on my phone but he got aggressive when I said I will report to management. The fact was I had no one in my room apart from me and I booked for two people. So unprofessional behaviour that I ended up leaving the hotel. The way of approach was so I polite and rude that he said it’s his property and he can do whatever he can and no one can change his decision. Is this what I paid for. The shower was so bad that if shower is turned in at a higher pressure it sets the whole bathroom The insult was so bad that we felt so embarrassed and the staff did not realise what we and our family was going through did not left any stones unturned to insult us. We got so embarrassed that we checkout at 4 in the morning and my brother did not have any sleep yet the previous name of the hotel was sleep in express. Pathetic, unprofessional, unapologetic, rude and extremely inhospitable. I paid extra cost to book a nearby hotel to haves but a sleeps Expedia failed to help and to the extend I asked if they know any hotels which has check in at that hour

Original room booked was messy, beds werent made and the room stunk. We needed to be transferred to seperate room and even then, the room smelt like mould. Never again.