Surprise Farms Vacations from ￥252,683

The hotel was wonderful. The room was comfortable and roomy. It looked like a miniature studio. The view was wonderful, however getting to the hotel was difficult. Parking was really difficult. When we checked in, the host was quite helpful in directing us to the parking space we had payed for. He was really professional and kind. He guided us step by step. Get enter the hotel and check in. He was really patient, but as we were leaving to check out, we had a terrible horror encounter. We could not leave the parking lot. The parking would not allow us go even though we had paid for it; it kept asking for the code on the slip so we call service desk for help support. He can’t barely help us. He was also getting frustrated with customer service when it came to the parking lot for the hotel. He tried his best to help us.. we had to pay for parking again to get out. . We were late to the airport. We nearly missed our flight by 20 minutes owing to parking troubles. Thankfully, I had a clear check. But, altogether, the hotel was really clean and well-organized; there was no amenity. the pool was closed. we only interact with the front desk. Just don’t park at the hotel find your own parking lot..!!!! but over our great view great location.

Hello, I just wanted to let you know that the toaster and the waffle machine are very old and extremely slow. It takes too long to prepare the food and it’s quite inconvenient. I kindly ask if they can be repaired or replaced. Thank you.

It was disappointing to have check in at 4 and the pool and all dining onsite closed by 5, seemed very odd.

The room was wonderful. The layout of the property gave the feeling that we were the only ones there even though the parking lot was half full. Staff was tremendously welcoming but was not seen otherwise (in a good way). The only suggestion I could offer is to update some of the small features in the room i.e. electrical oulets with USB ports would be nice, and the microwave and frig were a little dated. But those aren't complaints at all; merely suggestions to make a wonderful place just that much better. Thanks for making our visit very special.

Everything was above and beyond from the staff, to the room, to the pool and spa. We would highly recommend this property and we will be back ourselves as well. Thank you.