Stephen Island Vacations from ￥116,084

The view of our room was spectacular, however the water took a very long time to heat up. We took cold showers.

We had a great stay at Planet Hollywood. The room was larger than expected. The bathroom…holy cow, it was huge! The beds were fairly comfortable. A little too firm for me but comfortable enough. The pillows were soft which I liked. The room was clean. I called down to housekeeping and requested extra pillows and towels and they were brought to our room within 10 minutes. I call that pretty good customer service. My friend arrived a day before us and told the person who checked her in that we were going to be there the next day. She requested that we stay on the same floor as her and they actually gave us the room right next door. We had a door between our rooms that we could open to pass through to the other’s room. It was great! I’m so glad that they were able to accommodate her request. The only disappointment is that there wasn’t a coffee maker in the room. Starbucks was pretty much our only option and it was expensive! I paid $40 for a green tea and two specialty drinks! My friend purchased a cheap coffee maker at Target so that we could have coffee that didn’t cost us an arm and a leg. Other than that we had a great stay!

Free parking, very convenient to where we want to go, easy access to freeway, elevator close to rooms and hotel entrance, good breakfast restaurants with great service

Very new hotel with potential. Had multiple issues with the door lock and there isn’t much noise dampening between rooms. We could hear thumping from kids jumping around above our room and could clearly hear the conversations from the next door room. Made it hard to sleep. Hope the hotel will make improvements.

Second-hand smoke throughout the hotel. Rooms are dated.