4/10 (不満)
宿泊されたお客様
2025 年 10 月 9 日
The location and parking were fine. The bed was VERY COMFORTABLE. The kitchen had all the utensils that we needed to cook. Love the fact that there was a gas stove as well. The home was clean overall. Concerns:The listing address and actual letter address were not the same. The door lock system was extremely hard to get into. The directions were simple but the task of opening the front door was not. We were afraid to leave the home due to the lock being so complicated. Also the front door opens towards the steps, so it was complicated to get in the doorway. Since the home is older, the floor was very creaky and the walls are very thin. Lastly, we were offered an additional night at a discounted price. It was confirmed that we would be able to use a different card to pay for the additional night. After almost 12 hours of no link to make the payment, it was eventually confirmed that we were able to stay after the check out time although we had not made the additional payment. 10 mins before the required check out time, we were informed that the additional payment using a different payment method could not be used. When asked if we could remain in the home for additional time due to the inconvenience , we were told we would have to pay an additional charge for each hour. This was extremely frustrating due to the fact that we were offered something that did not go through at the last minute. This was inconvenience to us as guests.
宿泊されたお客様
2025 年 10 月に 3 泊滞在