宿泊者限定の口コミ
2/10 (非常に不満)
Lisa
2019 年 9 月 30 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
THIS IS A SCAM - DO NOT BOOK -
DO NOT BOOK! This was a scam advert and the contact for the apartment does not exist, upon arrival there is no 24 hour check in and the security office for the Marina confirmed they have had several unfortunate holidaymakers turn up and realise they have been scammed with this booking. So far hotels.com have not agreed to refund me as they do not seem to realise this is a fake on their site and are refusing to refund me the money.....despite now removing the availability for this apartment temporarily. I had to find emergency rooms for myself and 3 colleagues for the week which I have requested hotels.com pay for as they were unable to find suitable alternatives in the 4 hours it took to deal with whilst sitting homeless and hotel less in a cafe in Malta! I took the 5 mins to re-book a hotel and find a new villa with a different company. I am still waiting for hotels.com to answer my emails ! Totally unsatisfactory behaviour and as a so called Gold Member the service is appalling.
2019 年 9 月に 6 泊滞在