St. Helens Vacations from ￥223,122

Basic hotel price is reasonable and the room was clean. I could hear the road but given it's proximity to 5 and Capitol it's to be expected.

Excellent as always and a super attentive staff!

Nice clean room. Great staff.

The Mark Spencer is not what it was. We have stayed here I think four times and the most recent visit likely will be our last. First kudos to the staff for being solicitous and very helpful. However our room was not cleaned well. We found an old soap wrapper in the bathroom, some lost headphones under the bed, and a spent coffee packet in the coffee maker filter basket. We didn't dare use any of the mugs or glasses in the room, some of which were visible dirty. Apparently the booking included a bottle of wine, which no one offered us. We didn't miss it but the principle of the matter is indicative. The breakfast options were nice to have but would have been better if the advertised fresh fruit had been available. We enjoyed a tasty breakfast sandwich but received it on an English muffin instead of the requested croissant. Not a huge deal but again, indicative of the attention being paid to details. Top notch drip coffee from Peru and a very good espresso helped. From check in to check out the staff uniformly were helpful and courteous. John greeted us out front upon arrival and when he learned that we were running late he most graciously helped us get our bags to our room, as we had to park across the street due to the garage being full. Easy parking which was nice. It saddens me to see what was a home-away-from-home fail to meet the standards we used to appreciate at this handsome old hotel.

Our room was clean and tastefully decorated. The staff were always asking if there was anything they could for us. When their top chef was on duty, the breakfast was great. Claudio parked and retrieved our car and was helpful with local advice. He set the good tone for all that followed during our stay. The front desk was friendly and flexible and dealt with my needs before and after my hernia repair surgery, making sure my linen was freshly changed on the day I left the hospital and returned to the Dossier. I've mentioned Claudio in this review yet there were many others who were very helpful too but I can't recall their names! All in all my wife and I had a very pleasant stay which helped my recovery go as smoothly as it did.