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"Clean room. Good breakfast. Cost-effective. Great place to stay."

"The place is a dump! The breakfast is a bag of crap. There is no coffee. It really harms the Days Inn brand. I will try to avoid Days Inn for future trips."

"We drove to this hotel from Pennsylvania to attend a graduation ceremony for our granddaughter. After riding for 7 hours, we arrived at the hotel. The lady at the desk told me she had no reservation, it had been cancelled by the boss. She said perhaps my card was declined and I told her that was not possible because I had already received a message stating that my room was booked . She said I booked through Hotels.com, which I did and I had itinerary numbers and check in information. I asked if they had any rooms available and she said no and she told me to take a business card and call the boss Monday. Luckily we found another hotel not too far away and they had a room available. When we got to the second hotel I saw a gentleman that had been at the first hotel and overheard him telling a gentleman the same thing happened to him as he was told his room had been cancelled. I feel this was a situation that should not have happened. I will never book this hotel again . Through the booking process, I had checked and rechecked that all was complete and we received a note looking forward to our stay. She said I booked with hotels.com and perhaps the situation was their fault. I had received a message from hotels.com that all was ready for our stay. So to answer your question as to how was our stay - there was no stay. "

"yes we did love the breakfast ad the front desk staff was very helpful. The room was ok but beds were to soft for us and the TV did not work:("

"Spacious room, very helpful staff, good coffee and an excellent breakfast."

"The bathroom could have been a little cleaner in the shower/tub corners. Staff was pleasant and courteous. Breakfast was okay, I wish there was two choices of meat instead of two styles of sausages. Airport shuttle was third company agent but was fine."

"The hotel is undergoing some much needed renovations with workers moving carts of debris through the halls. Also there is noise while they’re working which is annoying."

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"We stayed at the Hampton Inn for a graduation at Western New England University. The location was perfect for our needs. The room was very spacious, clean and well appointed. No safe though, FYI. Complimentary hot breakfast was a nice feature. EV parking was functional and also a convenience to recharge my car after a long drive. The parking spaces overall are very narrow. large vehicles really have to squeeze into any parking space. I'd recommend this hotel if you need basic accommodations while visiting downtown Springfield MA."