Spoilt Spa at Smiths

This was precisely the quiet, comfortable, mildly quirky retreat I needed. Superbly located a short walk from the gallery on a quiet, residential street. The breakfast was wonderful - continental, but with an excellent selection of cold cuts, breads and fresh fruit, so significantly superior to over-heated hot buffet breakfasts in soany of the big chains. Travel travails meant I was late for the usual check in window, but they very helpfully provided the code, etc so it was a smooth process for self check-in. Nice touches in the room, including a record player, nespresso machine and pleasant furnishings. WiFi worked well for work. Plenty of sensibly placed plugs and charging points.

Beautiful property marred by patchy service. Staff not well trained. When late checkout at 12noon was requested, was told to pay 50GBP. Not classy.