4/10 (不満)
宿泊されたお客様
家族旅行
2025 年 1 月 25 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
A Disappointing and Uncomfortable Experience
I recently stayed at this accommodation, which I booked through Hotels.com. Unfortunately, my experience was far from satisfactory due to misleading information, poor communication, and questionable hospitality.
The listing on Hotels.com advertised a "triple room" with an image showing a single bed alongside a double bed. Assuming it was suitable for three people—my husband, my brother, and myself—I proceeded with the booking. However, the confirmation email indicated the booking was for two adults only. Concerned, I contacted the property prior to my stay, and the response was vague but reassuring, stating it was "fine" for three people with no mention of additional charges.
Upon arrival, the property confirmed registration for two people and did not raise any issues about the third guest. However, on the last day during check-out, the staff unexpectedly demanded an additional fee for the third person. This sudden change in their stance felt dishonest and unprofessional, leaving me feeling misled.
The breakfast consisted of very small portions served on tiny dishes, which felt stingy and insufficient for all-day skiers. Moreover, the host’s demeanour was unwelcoming, giving inconsistent instructions about which door or car park to use, creating an uncomfortable atmosphere.
The misleading listing and lack of warmth reflect poorly on the property’s hospitality standards. I cannot recommend this accommodation and advise potential guests to approach with caution.
宿泊されたお客様
2025 年 1 月に 2 泊滞在
