Sollom Vacations from ￥221,858

Location was fab for the Quays and tram into the City centre.. Staff were friendly. Breakfast was lovely. Great to have parking on site. Room was ok. Needs a refurb as was looking tired.

10/10 would recommend

Worth its price, really close to the airport, clean and tidy

We travelled all day to get to Manchester. We arrived at the Portland to an underwhelming welcome by Irina. It was not immediately obvious we had arrived at reception as a woman was working on a laptop on a simple bench. It appeared we should have known that!!! We actually were at reception but you would never know it! There was not a smile, greeting or acknowledgement from Irina that we were unimpressed. The hotel was quite expensive therefore we would expect a better customer experience. Irina is in need of training or to be replaced by someone who actually likes the role. Unfortunately this soured our stay from the start. We are not in the habit of complaining but we felt so strongly about the poor customer surface we have had to comment.

Ideally situated in the town. Lots of shops and food outlets nearby. Only there for one night so didn’t use the wi-fi.