「Because of the busy season, the room wasn’t ready around 6:00. However, staff were really trying hard. But I wanted to have some rest so it was disappointing. 」
「The lady at the reception desk was so unfriendly and gave us a dark and
damp, no- bathtub room at the ground foor. We immediately requested her to change the room, but she flatly declined our request, saying this room was given according to a contract with Expedia. We couldn't believe such a room was prepared at the rate fixed with Expedia !!」