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Reviews of Siena Vip

Siena Vip
Via Del Costone 11, Siena

Reviews

9.2

Wonderful

Rating 10 - Excellent. 215 out of 306 reviews" "
Rating 8 - Good. 67 out of 306 reviews" "
Rating 6 - Okay. 11 out of 306 reviews" "
Rating 4 - Poor. 4 out of 306 reviews" "
Rating 2 - Terrible. 9 out of 306 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Claudia was very helpful with check in. The room was beautiful and had excellent views.
Stayed 1 night in May 2024

10/10 Excellent

Cathrine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very kind and the accommodations were perfect. Located in a quiet area of Siena central, we could park our car nearby as well as walk to local shops and restaurants.
Stayed 4 nights in May 2024
Response from Cristina on May 21, 2024
Thank you so much. Our new soundproof windows are very useful and guarrantee a perfect sleep.

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a lovely and clean room in the heart of Siena. The owners are conscientious and considerate. I would definitely stay there again!
Stayed 2 nights in Apr 2024
Response from Cristina on May 21, 2024
Thank you. It's very important to reserve a table on high season. Siena is very touristic and we usually suggest little local restaurant...very nearby...that everybody find perfect!

8/10 Good

Karen, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Apr 2024
Response from Cris on May 2, 2024
Thank you

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many thanks to the friendly staff
Stayed 1 night in Apr 2024
Response from Cris on May 2, 2024
Thank you

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE PEOPLE GOOD ATTITUDE
Stayed 3 nights in Apr 2024
Response from Cris on May 2, 2024
Thank you

10/10 Excellent

Rubi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The host was kind and helpful!
Stayed 1 night in Apr 2024
Response from Cris on May 2, 2024
Thank you

10/10 Excellent

Ericka

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little out of the way but there’s an escalator system very close that takes you to the center of town. Nice room, clean and quiet. They bring breakfast to your room!
Stayed 2 nights in Apr 2024
Response from Cris on May 2, 2024
Thank you, our location is perfect because in few steps you can enter the Campo or the Duomo but out of crowdy streets.

10/10 Excellent

Adriana, temecula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to go to the duomo and breakfast was eexcellentwaswhhelped us was amazinh!
Stayed 2 nights in Jan 2024

10/10 Excellent

craig

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Holly, Boulder

Liked: Cleanliness, staff & service, property conditions & facilities
General: -Being a B&B, there are check-in rules and staff only intermittently available, on site part-time -Cute, clean, bed more like US Queen, not many surfaces to unpack or put things on, lovely view -Centrally located with hilly but atmospheric climbs to historic areas and/or restaurants -Hard to get a taxi to leave, not near the train station, some parking if pre-arranged, some bus lines nearby, right above cooking school 'diLella'
Stayed 1 night in Oct 2023
Response from Cristina on Nov 3, 2023
Thank you for your nice review. Our location is unique because in a magic corner of medioeval history of Siena downtown. I carefully send email instructions to all my guests because Siena is locked into a restricted area belt. We do offer private parking for 15 euros/day. my assistant is on site from 3 pm to 7 pm...of course you can self checkin if you may arrive late...but it is not possible to enter the B&B after 11 pm. You reserved the littlest room but we have 3 amazing suites with king sixe double bed.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room
Lovely spacious room and great location. A couple of improvements could be made for comfort though. Curtains were too sheer to block out morning light thus precluding sleeping in. Adding a laundry service or providing more information would be great. We used google maps that directed us to a coin laundry quite far away but later noticed a closer laundromat.
Bathroom had plenty of storage.  Hot water could become a trickle at peak times so showering before going to dinner was best.
Pretty room.  Adequate, sensibly located electrical outlets for laptops and chargers.
Lots of storage for unpacking, with drawer space, shelves, hanging space and hooks for coats.
Stayed 5 nights in Oct 2023
Response from Cristina on Nov 3, 2023
Thabk you for your lovely review. Curtains are light as all the forniture inside the room...but you can close the shutters outside the windows to have darkness. I am sorry...probably I forgot to show you how....in Europe shutters are very common...but I realized that abroad are not.

8/10 Good

Raeanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location just a short (uphill) walk to the center of town and the Duomo area. The staff were very friendly and helpful, assisting with our late check-in and helping us find taxis both to and from the train station. We had no issues with communication, and the staff even went out of the way to provide gluten free breakfast options. Our only complaints – there was a big city celebration happening the 3 nights we were there, directly across the street from the B&B, so every night there was loud music and festivities til around midnight, sometimes later. Having a 4-year old with us, this made it difficult to sleep for all. I also think that the place could use a thorough deep-cleaning, particularly in the bathroom. Otherwise, we were happy to stay here and would visit again. Thank you!
Stayed 3 nights in Oct 2023
Response from Cristina on Oct 23, 2023
Very sad to read your bad review. If you choose a location between the Duomo Cathedral and the Piazza del Campo square....it could happen that on saturday night some party or celebration can go through...If you are looking for absolute silence...you should have reserve in the countryside. You arrived very late in the night...and I was there to welcome you. We assisted you on finding taxi...that is a big trouble in Siena...spending about 2 hours at the phone for you. I reserved local restaurants for you and your group. You never complained about nothing in your room.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stay was wonderful. Great location. In walking distance to Piazza del Campo, the main square. Parking lot a minute walk away and they have reduced rates! We requested a crib and they had one set up with a clean sheet. Would definitely recommend to anyway, especially a family.
Stayed 2 nights in Oct 2023
Response from Cristina on Nov 3, 2023
Thank you so much!

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Unacceptable communication
Christina should have communicated with us of a block party happening on our first night. Loud music, people partying outside our room till 2:00 am. Unable to sleep. None of this was told to us.
Stayed 2 nights in Oct 2023
Response from Cristina on Oct 18, 2023
I am very sad to read your review.Our structure is located between the Duomo Cathedral and the Campo square. It happens that on saturai night to hear some noise. Unfortunately you was here on the winning celebration dinner of the Contrada of the GOOSE that won the last Palio horse race. it is something breathtaking to see an open dinner, drums, flags...and the horse at the beginning of the tables...celebrating with people!!! usually our guests appreciate it. I personally wrote a email to all my guests advising on this special saturai evening....but everything was over at midnight. I am sorry.

10/10 Excellent

Tatiana

Stayed 5 nights in Oct 2023
Response from Cristina on Nov 3, 2023
Thank you

4/10 Poor

Kellee

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great room if you can ever find it. Loud outside!
The room was very nice. This place was horrible at giving correct info to us about how to arrive. The streets were blocked and the GPS brought us through town no cars allowed!! They had a massive festive that night with thousands. They boomed below our window two nights. It took us two hours circling to find parking then only met the housekeeper who spoke little English. We read another couple gave up and left asking for money back.
Booming music till late below the window.
Stayed 3 nights in Oct 2023
Response from Cristina on Oct 18, 2023
I am very sorry to read your review. I personally send email with detailed instructions on how to reach the property...there is also an automatic message from Expedia immediately after reservation. We are in a very restricted area to cars but we do have private parking behind the structure....but it is hard if you don't read email...

8/10 Good

Manuela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was large, clean, comfortable and private. A bit of a distance from the centre of historic Siena bur not far, a pleasant walk day & night. A bonus, it's right next to the escalators that bring you up to the historic part of town which would otherwise be steep climb on many cobbled streets. Only complaint about this accommodation is lack of breakfast offerings at the advertised BnB, such as some jams, butter, crackers, sugar for the tea/coffee. Completely empty fridge & pantry except for a few cookies. Also we wonder about security. An item was taken from our room in the afternoon after the maid came in so not by the maid during her shift. Management refused to believe us but we are sure.
Stayed 2 nights in Oct 2023
Response from Cristina on Nov 3, 2023
Thank you for your nice review. You reserved the queen studio and breakfast was an extra charge option. We offered to all guest cookies, tea pots and coffee tabs for free. You told us that you lost your hat but finally found it into your personal luggage...we are in a very safe area and security is absolutely sure.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Bad experience.
We couldn't even find the hotel from the street, because we had to get out of the car, take 5 escalators into the building, and then walk back down about 100 meters. We left all our luggage in the car. Some people's had an event with 1200 people in front of the hotel until 2am, and it was bright outside all night, so we couldn't sleep. Our trip was ruined. We are not satisfied and we left 7: 30 am . So we want money back.
Stayed 1 night in Oct 2023
Response from Cristina on Oct 8, 2023
I am sorry but you arrived without following our detailed instructions You entered the city from the opposite side of the city and you had to walk and use escalators.Next time contact us on advance

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful b and b
A hidden gem, great location and even the up hill walk to the city centre can be avoided with an escalator. Having to plan a time for breakfast the only slight drawback but otherwise a perfect b and b. Would highly recommend.
Stayed 3 nights in Sep 2023
Response from Cristina on Oct 9, 2023
Thank you so much.

6/10 Okay

PATRICK, Johnston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property staff and rooms are very nice and accommodating. The location and proximity to the escalator that takes you up to city center was be convenient and a welcome reprive to all the hills in Siena. My only complaint, which is not the owners fault at all was the 2 nights we were there......Fri and Sat. there were private outdoor events directly in front of our bed and breakfast building-with concerts going VERY late into the night. Almost 1:30 AM on Sat night. Even though the rooms have updated windows, the loud music was at a very loud level, and kept us awake. I would imagine this might be only in the weekend, and otherwise would definately recommend Siena VIP.
Stayed 2 nights in Sep 2023
Response from Cristina on Oct 3, 2023
I perfectly understand you point of view but in Siena its very easy to find the Palio district that celebrates...and our B&B is just in front of the Contrada of the Goose territory...and it just won the last August Palio...so they were celebrating with a big big dinner where also the horse is invited. Many tourist enjoy the party and are very happy...

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 2 nights in Sep 2023
Response from Cristina on Oct 3, 2023
Thank you so much

10/10 Excellent

George

Stayed 1 night in Sep 2023
Response from Cristina on Nov 3, 2023
Thank you

10/10 Excellent

Noelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great location, and friendly and helpful staff. The room was in excellent condition. Our only complain t was that we did not receive the pass for the private parking, which we were told would be available, until late on our second day in town, which meant we had to pay the full price of parking for the first two days. Otherwise, we were very happy and will return again if we are able to do so.
Stayed 3 nights in Sep 2023
Response from Cristina on Oct 3, 2023
I am very sorry to read your review. All our guests can use our parking cards...but you arrived very late and self checkin without letting us know that you were coming by car. I am sorry.

10/10 Excellent

Damien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic accommodation close to the old city. We will come back again for sure.
Stayed 1 night in Sep 2023
Response from Cristina on Oct 3, 2023
Thank you so much

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, the lady who talk to us was extremely helpful and nice the breakfast made by the Colombian girls was fantastic . I recomend the place
Stayed 1 night in Sep 2023
Response from Cristina on Oct 3, 2023
Thank you so much, our girl Niyeret is really a dream....

8/10 Good

Man May Florence

Stayed 2 nights in Sep 2023
Response from Cristina on Oct 3, 2023
Thank you so much

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and extremely well located. The breakfast offered a nice selection tailored to your preferences. The list of recommended restaurants was really helpful given so many choices in Siena!
Stayed 2 nights in Aug 2023
Response from Cristina on Oct 3, 2023
Thank you so much

10/10 Excellent

Gigi, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Cristina on Oct 3, 2023
Thank you so much

10/10 Excellent

Damien

Stayed 2 nights in Jul 2023

10/10 Excellent

joanne

Stayed 2 nights in Jul 2023

10/10 Excellent

joanne

Stayed 2 nights in Jul 2023

10/10 Excellent

Jean

Stayed 2 nights in Jul 2023

10/10 Excellent

adrian

Stayed 1 night in Jun 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property with great location
Stayed 1 night in Jun 2023
Response from Cristina on Jun 26, 2023
Thank you so much.Our location is in a special location between the Duomo and the Campo square.Private parking is a must...but only on request.

10/10 Excellent

Deb

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this place. Elena was welcoming and responsive, especially with instructions on driving and parking. Having parking was really great. The location was wonderful - right at the bottom of (6!) escalators into the city center. So it was easily walkable. We (two parents, two teenagers) had the two bedroom apartment without breakfast, and it was worth the one drawback, which is that the bedrooms do not have solid doors. We’d recommend this to anyone!
Stayed 1 night in Jun 2023
Response from Cristina on Jun 26, 2023
Thank you so much!Siena city center was built upon 3 hills and it's amazing to have best escalators to reach the top and then only walk down the hill to visit all monuments!

10/10 Excellent

Irsa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a good and quiet location, but still near the old city by a short walk. Great views of the basilica San Domenio, and another short hike up to Istrice. Hotel room was nice and clean and the host was able to greet us when we told them the time we were arriving. Very accommodating and helpful.
Stayed 2 nights in May 2023
Response from Cristina on Jun 23, 2023
Thank you. Our location is best in town!

10/10 Excellent

Deganit, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Modern facilities. Parking behind the apartment. Building is next to an escalator that lands you 5 minutes walk from the Duomo.
Stayed 1 night in Jun 2023
Response from Cristina on Jun 16, 2023
Thank you so much. Our location is probably the best in town: you can reach it bt car, park behind your room into our private parking and reach all monument sites in few steps....but sleep in a very calm and quiet area.We only advise all guests that the first weekend of May the Contrada of the Goose celebrates its Saint and celebrates with dinner and music in front of the B&B...and that during the Palio days the horse of the Contrada of the Goose will be walking in front of your windows early in the morning.

2/10 Terrible

WINSTON

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
ATTENTION! Please do not book this property! You cannot check in if you arrive after 11PM! Owner asked me to call expedia for a refund, when expedia called the owner she refused the refund! Tried to txt her directly and she never responded! We were left with no hotel in the middle of Siena! If you have flights, trains or any delays and arrive after 11PM the owner will not let you in! I will file a report with the Italy tourism board for sure on this one! Stay away from this hotel!
Stayed 1 night in Jun 2023
Response from Cristina on Jun 13, 2023
I am really surprised that you were allowed to leave a review...you never came in my B&B!!I advise all my guests that this is not an hotel but a Bed and Breakfast. You wrote that you wanted to checkin late because you had a private party in Florence. I told you that after 10 pm is not possible to arrive and enter the structure...and I waited until 11 pm!!!! Next time reserve an hotel...I dont want people unpolite in my B&B. If I had allowed you to enter after midnight you could have disturbed ather guests!!

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean room. Easy access out and into Siena. Enjoyed the breakfast.
Stayed 3 nights in Jun 2023
Response from Cristina on Jun 13, 2023
Thank you so much! Siena is not so easy to drive into by car but usually me and my staff are very helpful on site and by Whattsapp video calls.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable choice within walking distance of duomo
Our room at Siena Vip was large and light-filled with a great view across the street of the Fontebranda and San Domenico cathedral. The room definitely met our needs, though it could have been better designed - e.g. the furniture was uncomfortably low and the only mirror in the room was placed in an awkward corner that made it virtually unusable. Breakfast is delivered to your room at your pre-chosen time each morning, which is lovely though it denies you the opportunity to get up and start your day spontaneously, which is how I prefer to travel. The location is great - close to the center of Siena but far enough away to be out of the tourist scrum. It IS a steep uphill trek to get to the duomo, but there is also a very helpful series of escalators that get you most of the way there - especially helpful on rainy days. All in all, we enjoyed our stay at Siena Vip, but it could easily be made better with just some minor alterations.
Stayed 3 nights in Jun 2023
Response from Cristina on Jun 13, 2023
I am sorry to read that you didnt like our rooms...Unfortunately you reserved the standard littler room on the back of structure....and you are right...it is tiny and thought for one person or a couple of teens. Covid19 changed many rules and breakfast is now served directly into your room to avoid different people to stay together. I am a medical doctor and think that all this will be over in a couple of years.

10/10 Excellent

Genevieve

Stayed 3 nights in May 2023
Response from cristina on Jun 7, 2023
thank you so much!

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little bed and breakfast is a super location. Staff was wonderful
Stayed 3 nights in May 2023
Response from cristina on Jun 7, 2023
thank you so much!We just changed all mattrasses and bed linen.Happy that you apprechiated.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Siena.
We loved our stay! Inside the city gates, but far enough away that we didn't hear any of the noise from our late-night friends. The staff were all super helpful & friendly. Bed was very comfortable as well.
Stayed 1 night in May 2023
Response from Cristina on Jun 7, 2023
thank you so much! The only 2 nights when you can have some noise are on fist saturday of May and September. the Contrada of the Goose manage a disco-dinner in front of structure...usually everybody is welcomed and most of our guests enjoyed a lot it!!

8/10 Good

Derek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
10 minute uphill walk to the historic center, dining, shopping and easy access to all its attractions.
Stayed 3 nights in May 2023
Response from Cristina on Jun 7, 2023
Thank you so much! So sorry that you realized that escalators were just behind the building too late....

10/10 Excellent

Alberto

Stayed 1 night in May 2023
Response from Cristina on Jun 7, 2023
Thank you

10/10 Excellent

Fiona

Stayed 2 nights in May 2023
Response from Cristina on May 30, 2023
Thank you

10/10 Excellent

Emily J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to the escalators. Ncluded breakfast was a treat.
Stayed 1 night in May 2023
Response from Cristina on May 30, 2023
Thank you so much! Our location is absolutely stunning....few steps to the Campo and the Duomo but very quiet location. We only advise our guests of possibility of noise during the Palio days (becuse of horse walking outside your window early morning and evening) and during the May celebrations of the Goose Contrada: it's a saturday with dinner and disco dance in front of building. The rest of year is very very calm...you can hear only the water into the ancient Fontebranda Fountains in front of you.

10/10 Excellent

Kim

Stayed 1 night in May 2023
Response from Cristina on May 30, 2023
Thank you