T7, One Shenzhen Bay, 3008 Zhongxin Road, Nanshan District, Shenzhen, Guangdong
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Samuel Wong General Manage on Oct 27, 2023
Dear Janice,Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!
Response from Samuel Wong, General Manager on Oct 8, 2021
Dear Anonymous,
Thank you for staying with Raffles Shenzhen and taking time to share your experience! It's been a true delight to know that you've enjoyed a pleasant journey with our facilities and service.
Arrive as guest, leave as friend and return as family. We look forward to welcoming you again at your home in the clouds!
Response from Raffles Hotel Management Team on Nov 6, 2019
Thank you for choosing Raffles Shenzhen and sharing your comments on your recent stay with us.
I was very delighted to read that you enjoyed our facilities, service and Food & Beverage experience. And I have also shared your valuable comment to our team here and this will definitely encourage us to deliver the Raffles experience consistently each and every time.
Arrive as guests, leave as friends, and return as family.
Much appreciated for your compliments and we all look forward to welcoming you back soon.
Response from Raffles Hotel Management Team on Nov 19, 2019
Thank you for staying with Raffles Shenzhen.
We're delighted to know that you've enjoyed your experience with us. At Raffles, we hope every guest arrive as guest, leave as friend and return as family - we sincerely look forward to welcoming you again to your home away home.
receptionist attitude poor, English level below the standard for.all staff in this hotel.
wing shan
Stayed 1 night in Jul 2019
Response from Raffles Hotel Management Team on Aug 6, 2019
Thank you for being a supporter of Raffles Shenzhen and for letting us know your comments. We are very sorry indeed that you had such a poor impression of our service. We believe that our service is the key for having a nice experience and therefore please accept our sincere apologies for letting you down in this regard. Please rest assured that such problems are very rare indeed and we are diligently working with the team in order to improve the service levels to meet and exceed your expectation. We very much hope that we will have the opportunity of welcoming you back again in the near future.