Reception Staff was helpful, friendly and nice. I felt welcomed. room was nice, standard room was ok, like any other hotel, Executive room was spacious and a nice working desk. Room was clean, except the shower place, the wall was a bit molded, need a good clean on it. The hotel situated in a residence area, u need to take Taxi to the nearest Metro station, cost you around or less than RMB 20. and if you are taking Metro from Lo Wu station, it is a 45 mins ride, which is quite far. But if you will spend ur trip around the hotel area, its a good hotel to stay.