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ベストウェスタン プラス ザ キーズ ホテル シェフィールドの口コミ

4 out of 5
ベストウェスタン プラス ザ キーズ ホテル シェフィールド
Victoria Quays, Furnival Road, Sheffield, England

口コミ

8.0

とても良い

評価 10 - 417 件の口コミ中 164 件が非常に良い" "
評価 8 - 417 件の口コミ中 141 件が良い" "
評価 6 - 417 件の口コミ中 64 件が普通" "
評価 4 - 417 件の口コミ中 28 件が不満" "
評価 2 - 417 件の口コミ中 20 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

7.6/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

Mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ideal for my stay in Sheffield.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Karen、Trail

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Special touch having Bryan Adams music playing in the lobby on a concert day! Loved it!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

uzma

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
The staff have been amazing everytime we have been visiting for the last ten months more on a weekly basis however recently have not felt that welcomed by a certain member of staff who shows no customer service care at all and come across very rude and abrupt. We have always enjoyed being here as the staff have always been friendly but recently we do not feel that is the case with one of the receptionist called Adeola. It would be appreciated if this individual respects customers and approaches them in a positive manner. Recommendations would be to improve her customer service skills on how to approach and acknowledge a paying guest! Maybe select her to individual 1-2-1 training on customer care. As a paying guest - first approach by any member of staff is crucial to the first impressions of the location and the experience.

10/10 (非常に良い)

uzma

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff are always amazing specially reception staff and the breakfast bar staff always cheerful and welcoming.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Dieter

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The room was a bit worn at some spots but it was clean and comfortable. They already started renovating the hotel which means that the management is aware of it. Breakfast selection was very good and parking at the hotel was very convenient. The staff was very friendly.
2024 年 4 月に 3 泊滞在

4/10 (不満)

Ruth

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The staff were friendly, the food average, the room clean and the worst night's sleep I've had with paper thin pillows, completely lacking any support, boosted by bathroom towels and still awful. This was my first and last visit to a Best Western. Far better budget quality at Premier Inn.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Steven

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to Ponds Forge, perfect for events there
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

John

出張, 家族旅行
良かった点 : 設備とサービス
No issues
2024 年 4 月に 1 泊滞在

6/10 (普通)

Gina

2024 年 4 月に 1 泊滞在

6/10 (普通)

Nicola

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The hotel looks nice. Lovely big bed. The setting over the quays is good. However I don’t agree with £8 charge for parking if booking through an agent, free if direct. The walls are paper thin. I heard EVERYTHING from the couple above. I had no sleep. TV would be better if it was actually a smart TV as was advertised. I would give it 3 stars.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Derek

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient location for work and walk into city centre in evenings.
2024 年 4 月に 4 泊滞在

8/10 (良い)

Derek

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is really good for business and then walking into Sheffield city centre for meals and drinks in the evening. When the weather is ok the quays area is a good part of the city. Rooms are fine and staff are really helpful.
2024 年 4 月に 2 泊滞在

6/10 (普通)

Andrew

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The Wi-Fi capacity is really poor. Very hard to do anything with internet or even email. The hotel needs to upgrade the Wi-Fi to increase the Bandwidth capacity for hotel guests as soon as possible.
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Abigail

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed overnight while visiting for the weekend. Amazing service, friendly and helpful staff members- absolutely lovely people! Facilities were clean and the room had a wonderfully cozy atmosphere, would definitely recommend for your stay in Sheffield over pricier hotels in the city centre.
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Glyn

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room was disgusting, dirty bathroom, room smelled of urine and dog, avoid this hotel
2024 年 2 月に 1 泊滞在

6/10 (普通)

Charles

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Room was spotlessly clean. Sadly the room was tired stains on carpet, broken loo roll holders and the bed had a duvet cover to small for the duvet on the bed which when asked to get sorted was eventually sorted. Staff spoke to were nice and polite. Could hear outside with the double glazed windows closed.
2024 年 2 月に 2 泊滞在

6/10 (普通)

Caroline

良かった点 : 清潔度、施設のコンディションと設備
Promises so much but doesn't deliver
Looks lovely on arrival. However that's where things start to slip. Check in was slow, receptionist not easy to understand and didn't really know what she was charging me. Was shocked to be told there was a £50 deposit to pay, hadn't budgeted for that. We had room 321 right opposite the lift which was noisy all night. Pillows were far too soft I asked if they had other (like other hotels) but the answer was no! Preston paid for a dinner deal but it seems reception and the restaurant don't share the same info, felt I was having to tell them what services they offered all the time. If I was in a Premier Inn with their Good night guarantee I would have asked for it. I wasn't impressed for over £350 for 2 nights b&b
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

6/10 (普通)

Marie

グループ旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Very uncomfortable night’s sleep, the mattress was very soft and did not support the body. It was so soft it felt like your feet were higher than the head. In addition to this the mattress protector did not fit the bed, leaving a ridge in the bed. The shower head was very poor, difficult to shower. The shower thermostat on the shower bar was set to warm, which could not be altered - this lead to a lukewarm shower. WiFi did not let you access much as the signal was weak on the second floor. Car parking had to paid for unless you had booked directly with the hotel. This was only notified once booked with Expedia. Breakfast was good. Would not stay again.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Kevin

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 1 泊滞在

6/10 (普通)

Nicola

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spa dirty and facilities out of order towels grubby. Food in restaurant terrible even the waitress agreed Breakfast good Heater clicking all night did not get much sleep Not value for money
2024 年 2 月に 1 泊滞在

8/10 (良い)

Angie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were lovely, plenty of space in the car park (unlike other city centre hotels) and the room was clean and warm. The only drawback was the noise from the renovation work (they work at the weekend too!).
2024 年 2 月に 2 泊滞在

2/10 (非常に不満)

Nicola

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 1 泊滞在

8/10 (良い)

Emma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good
Only stayed for one night but found the room very comfortable. The only negative was the shower, it could have been more powerful and the water wasn’t very hot. Breakfast was very good with a wide selection to suit all tastes.
2024 年 2 月に 1 泊滞在

8/10 (良い)

Stephen

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Peter

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

8/10 (良い)

Rebecca

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Nice hotel but needs updating
Staff are lovely, hotel needs updating but is currently undergoing works, leisure facilities need updating, sauna was closed, pool fine but changing rooms rather tired. Everything was clean and tidy, we didn’t eat there as meeting friends.
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Mark

出張
良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely staff at breakfast and reception. Clean. Only negative is it's the middle of winter with a summer duvet on and no blanket. Took a while for the radiator to heat the room up and didn't feel comfy in bed
2024 年 1 月に 2 泊滞在

6/10 (普通)

Mo

2024 年 1 月に 1 泊滞在

6/10 (普通)

Phil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best Western Sheffield
Please be aware that they do ask for the £50 deposit. Pay by card, not phone as they can't refund your phone. There's also the issue of parking. Please see attached photo for more information. Other than that it was a pleasant trip.
2024 年 1 月に 1 泊滞在

8/10 (良い)

Tim

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Hotel was ok, it wasn't a great location, about 15 min walk to any amenities. The room was pretty basic. I paid for a room with a view but the room itself felt basic. The bed was reasonable, bathroom okay, I felt the bedroom was tired although the rest of the hotel was better - though not amazing. Staff were mostly very nice.
2024 年 1 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在

8/10 (良い)

Darran

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

4/10 (不満)

Ahjaz Ahmed

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not value for money
Our trip was spoilt even on check-in when 50 pounds deposit was demanded and 8 pounds per night for car park. I have never been asked for deposit before in a hotel. There is a car park right next to this hotel that charges 3.50 per 24 hours. Rooms are old with dirty carpets. Smart TV was a good thing and tea coffee facility in the room was good. Duvet was thin like a bed sheet with no cotton left in it. This place needs modernised as this is not value for money these days as there are nice hotels available.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Our stay on Christmas night
Cleanliness was first class, as was the comfort of and size our room. The only problem was that the coffee machine didn't work! The breakfast menu was very good and the supervising lady in the restaurant was very friendly.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Sanzu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

8/10 (良い)

Alex

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Stephen

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Lucy

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

6/10 (普通)

Julie

家族旅行
気になった点 : 施設のコンディションと設備
We were very disappointed as the spa advertised was not in working order the sauna and jacuzzi were not in use
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Brian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

4/10 (不満)

Clare

2023 年 12 月に 1 泊滞在

4/10 (不満)

Andy

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was fine but paying for a car park and to be then broken into overnight is not good.
2023 年 11 月に 4 泊滞在

8/10 (良い)

nigel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

ester

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Welcoming, friendly stuff. Nice decoration throughout, roomy and nice steam room.
2023 年 11 月に 1 泊滞在

8/10 (良い)

Simon

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

4/10 (不満)

TRACY

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
The hotel looked nice from the outside but we were very unimpressed with the superior room, not very clean, dread to think what a standard room looked like. The food was terrible in the evening and the dining room was freezing cold as the staff didn't know how to turn the air con off. Breakfast was cold. On the plus side the swimming pool was lovely
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Dave

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place - bit distant to bars and restaurants but Uber easy enough. Would benefit by having a small fridge in room
2023 年 11 月に 1 泊滞在

6/10 (普通)

R

2023 年 11 月に 2 泊滞在