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"Really like it"

"Do not stay at this hotel. The internal management is a complete mess. I booked a room but had to cancel due to unforeseen circumstances. When I called the front desk, they assured me that a refund would not be an issue. Following their advice, I contacted the booking platform, but it turned out that a different department handles such matters, and the front desk failed to coordinate with them. This ultimately resulted in my cancellation request not being processed in time. I tried reaching out to the hotel multiple times, and although they promised to call me back, they never did."