Extremely disappointed with this hotel. When booking was made, the hotel offered 24 hour free airport shuttle and free shuttle within 3 km - hotel no longer offers this so not honoured. When calling from the airport, we were told to hire a taxi. Hotel would not accept Canadian credit card - only Chinese credit card (which we do not have) or local currency. Unbelievable. Reserved non-smoking room and assigned smoking room. Thankfully, smoke odour only in hallways. Only 1 of 3 advertised restaurants open. Pool closed. Signs indicated there was a business office onsite. When we requested use of a computer in the business office, we were told "no computer; no business office".
We experienced difficulty communicating with front desk staff as most do not speak or understand English. Only one front desk staff on duty with limited English.
EK
6/10 (普通)
宿泊されたお客様
2017 年 1 月 21 日
良かった点 : 清潔度、客室の快適度
Nice for the price - a bit out of the way
After reading a previous review of the hotel, I was concerned regarding the staff knowing English. I checked in close to midnight and my reservation could not be found. I was fortunate to have a local friend with me and this solved all communication problems. However, I am certain this would not have been an easy process by myself. I was given a smoking room although I had reserved a nonsmoking room. However, there was no smoke smell in my room. Ironically, the hotel was very nice with one exception. There was a lingering smoke smell everywhere. That was a bit annoying. The breakfast buffet was nice, but I thought the food was a bit bland. My checkout went smoothly and there was an English speaking person on duty. Overall my stay was pleasant. If not for the smoke smell throughout the hotel, I would have rated it one notch higher.
宿泊されたお客様
2/10 (非常に不満)
LIZ、AUSTRALIA
2016 年 10 月 14 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Keep Away from this Hotel!
I booked this hotel for 2 nights and ended up only staying there 1 night. The staff have no clue what they are doing and don't speak a word of English. Although it was a 5 star Hotel there were parts of the hotel that were not even completed yet and their food buffet was disgusting and cold. When I asked to speak to the manager/owner (who spoke a little English), he himself said that this is a new hotel and only for Chinese people. This was never advertised on the Expedia website when I booked the hotel. I felt very annoyed and frustrated with the whole situation. I immediately called Expedia and informed them of what was happening. They were very prompt to act on the situation and gave me a refund of one night.
So please save yourself the head ache and feeling like you want to kill someone and do not book this hotel unless you speak Chinese!!