4/10 (不満)
Graham W.
2023 年 10 月 1 日
良かった点 : 清潔度
Walking distance to everything you wish to do
Whilst we enjoyed our stay here we had a misunderstanding on the price with it being quoted in euro and not our currency meaning it was double than what we wanted to pay. We only realised a few days out from arriving and did reach out and the people at Hommyhome asked us to cancel even though the terms were we'd lose our money.
Using a third party vendor VRBO made it impossible to try and rectify as we couldn't contact them and the people managing our booking I felt didn't understand the possible conveniences. They were not willing to cancel or alter or contact VRBO prior to assist. It was a Friday arrival and they did not have a manager to approve any change or cancellation until the Monday. We felt we had no other option than to stay and the outcome was the manager would not approve a change stating that had we cancelled they would have then approached VRBO to claim our money back. All too late and advice not given prior to us paying.
The lesson learnt here is read terms and conditions if using these 3rd party vendors.
We felt the property was not worth the money we paid. You are paying for the location which we could not fault but still couldnt justify the price. Beds were comfortable, linen supplied of good quality and the supply of coffee/tea biscuits and washing products was great.
Graham W.
2023 年 9 月に 6 泊滞在