6/10 (普通)
ANNA
カップルで旅行
2025 年 9 月 29 日
良かった点 : 清潔度
Overall rating: 3 stars
Reasons:
• The king-size bed I booked turned out to be a queen-size.
• The lobby at night is open to non-guests, so it was crowded and the music was quite loud (though the sound did not leak into the room).
• The room clock was incorrect.
• Both the pool and spa (similar to a hot spring) were charged extra.
I specifically booked a room with a king-size bed, but it was actually a queen-size.
At check-in, the staff even double-checked verbally with me: “You booked a king-size room, correct?” However, once I lay down on the bed, I immediately felt it was definitely not a king-size.
To confirm, I asked another staff member, “What size is the bed in room XXX?” and the answer was: “It’s a queen-size bed.”
They eventually offered complimentary access to the pool and spa as compensation, but it left me feeling disappointed—if I hadn’t pointed it out, would they have simply ignored the mistake?
The room clock was also showing the wrong time, and overall, I felt the service was a bit careless. It didn’t match the conditions of the reservation I made, which was frustrating.
総合評価が星3の理由。
・予約したはずのキングサイズベッドがクイーンだった
・夜のロビーは宿泊者以外も使用できるため人が多い、音楽も大きな音でかかっている(部屋まで音漏れはしてません)
・部屋の時計が合っていない
・プールもスパ(温泉のようなもの)はすべて有料
ANNA
2025 年 9 月に 2 泊滞在
