Second Franklin Building

Positives: Best breakfast ever. My surprise chocolates for my birthday was lovely, The facility and room were clean and spacious, but here are the negatives: We could not get past the fact there was no ice bucket in which to put the ice for cold water. Instead we had to shlep down to the lobby bar, handed a plastic bag of ice(think garbage can liner bag) which we had to sit in the bathroom sink - YUK - where it melted very quickly. There were no extra blanket, or pillows . Instead there was one single child sized extra pillow and when we asked housekeeping for another - we were told we needed to get it from the front desk - which made me me think there would be a charge. King sized beds need two king sized pillows minimum! and when requested I shouldn't have to go down to the front desk for permission, when housekeeping was right in front of my room. Which leads me to The "information" desk - useless. We are older and first time in Chicago and had hoped for some recommendations/directions (i.e. think concierge) instead no one seemed to have command of the English language and universally when I asked anyone about anything, I was told I needed to go ask so and so. This lack of customer service was off putting. I'm not likely to recommend the hotel for these basic customer service fails.

Rooftop Movie theater looked fun during the daytime, but wasn’t committed enough to buy a ticket after sunset. Rooms were fine. Coffee shop was short-staffed the day I was there - to the point I gave up and moved on. The staff I ran into in the hotel from housekeeping to front desk to bell staff were all universally pleasant and helpful. Location was great - convenient to the show I was attending at the Cobra Lounge and to a pretty decent variety of decent looking food options. Don’t miss the Hubbard St viaducts on your morning walk.

This is our second time staying at the sable and it was wonderful! The staff is amazing and friendly! The elevators were out and we got lost a couple times getting to our room, and every single staff member that we would run into each time was so helpful and kind in finding where we were supposed to go! One of the housekeepers even stopped what she was doing to walk us to our correct floor when she realized we were lost! She was so incredibly nice! The views are incredible, the location is incredible, and the staff is incredible! Will definitely be coming back on our next trip to Chicago/Navy Pier!