Dear Carlos,Thank you very much for taking the time to provide your valuable feedback from your recent experience.Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.We have noted your feedback.Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Jessica,It is a delight to be able to read your feedback.Our lovely staff is so rewarded when they learn that their efforts paid off.Thank you very much for your wonderful review!We would love to have you back soon.Loving wishes,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Marina,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Barry Blain,Thank you very much for leaving your valuable feedback.Your positive ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We look forward to your next visit, Barry.Kindest Regards!Hotel Riu Palace Costa RicaOnline Reputation Manager

Estimada Martha Elizabeth Ramirez de,Le agradecemos que haya dedicado parte de su tiempo a compartir sus impresiones sobre su reciente estancia con nosotros. Sin embargo, lamentamos leer que a pesar de nuestros mejores esfuerzos, no pudimos cumplir con sus expectativas en algunas áreas.Nos gustaría agradecerle que haya elegido nuestro hotel para su estancia.Tomaremos nota de sus comentarios para futurasmejoras.Atentamente,Hotel Riu Palace Costa RicaOnline Reputation Management

Dear Radhika,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Jordan,We appreciate you staying with us.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.We are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear jeanett,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. We are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear JULIO,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We are happy to hear that you had a lovely time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Rebecca,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Sharita Eonne,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Ali,We wish to thank you on behalf of all our staff team for your fantastic ratings.Our best reward is learning you enjoyed your holiday.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.Kind Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Sandor Peter,It is rewarding to read you appreciated the efforts of our beautiful staff.We are very grateful to you staying with us.However, we regret that we failed to live up to your expectations in some aspects, It will be forwarded.Looking forward to welcoming you again.Kind Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear William Howard,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, William!Kindest wishes!Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Donna,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Daniel, We cannot be more grateful for taking the time to write such a positive review of your recent stay with us at the Hotel Riu Palace Costa Rica.It is great for us to realize that you enjoyed your stay with us. Certainly, word of mouth is very important to us.At the same time, we are so sorry to read there were also elements of your stay that did not meet your expectations. We greatly appreciate all visitor feedback as it helps us to make necessary improvements, and become even better.We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu Palace Costa RicaOnline Reputation Manager

Dear Farhang,Thank you for your review. We are really glad to learn that you enjoyed the location of our Hotel Riu Palace Costa Rica! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Susan R,Thank you very much for your review.We are very happy that you had a great holiday with us!You can rely on us to record your comments and we will take them up with the appropriate departments.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Frank,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Tadeusz Ivan,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Eileen,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Praveen,Thank you so much for your feedback regarding your recent stay.Your observations will be shared with corresponding department and we are looking forward to having another chance to welcome you back in the near future for a much better experience.We wish you all the best,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Gay,Thank you for choosing RIU and for sharing your concerns with us!We regret that your stay at our hotel did not fulfill your conception in some aspects, as our priority is to provide a professional service at all times and to ensure a relaxing stay to all of our visitors.We truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Sylvia R,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Catherine,Thank you for your feedback, We are sorry that we did not live up to your expectations with regard to our wide and varied gastronomic offer served in our facilities.We have a team of chefs who work hard every day to please the many palates that visit us, and we note that in your case this was not the case.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We would welcome the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience that we are accustomed to delivering 100% satisfaction.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager