Saratoga Vacations from ￥157,259

Room was spotless, staff very nice

While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.

Spacious room, and clean, felt very at home with the in room amenities… kitchenette, dishes, refrigerator, and a functioning fireplace! Which was my favorite. Check in process was very easy.. Front desk was also very helpful in directing me where to buy duraflame logs for the fireplace. I will definitely come back.

The place was as advertised and in a great location.

Thanks for the stay!