Saratoga Vacations from ￥361,756

Very good location very nice bar

I was really disappointed with my stay at Hayes Mansion. Based on the property and the price, I expected a much better experience. The biggest issue was the pool area. There were only two lounge chairs available for the entire pool, and once they were occupied, I had no choice but to lay my towels on the ground to relax. I spoke with the front desk twice asking if additional lounge chairs could be brought out. Both times I was told someone would check with engineering and get back to me, but no one ever followed up or provided any update. Throughout my stay, the staff came across as dismissive rather than helpful. When I asked about a room upgrade, I was simply told it would only be possible if I extended my stay, which wasn’t a helpful solution. The property itself also felt underwhelming. The pool looked dingy and not as clean or inviting as expected, and I was surprised there wasn’t even a pool bar or basic poolside amenities. To make matters worse, I requested that a manager contact me after my stay, and despite being told someone would call, I never received a follow-up. The lack of communication and customer service was frustrating. Overall, this hotel did not meet my expectations, and I don’t feel the experience reflected the price I paid. I hope management takes this feedback seriously and makes improvements to both the guest experience and customer service.