2/10 (非常に不満)
Megan
家族旅行
2025 年 11 月 13 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The reason I chose poor is because I stay with Casey Key Resort (MAINLAND) quite a bit. When I have company in town I have them stay Casey Key Resort (MAINLAND) Everytime, every party. Well, when I reserved a room for myself this past time i didn't even get to stay! I reserved the room n checkin was at 4 n when I reached out to the resort via text to let them know I was running a bit late I was also gonna do my check-in. But I noticed my check-in was not retrievable so in my text not only did I mention I was running late but that I also needed them to resend a check- in link. The response I received was that my reservation was cancelled by the resort itself. I was appalled! N they were very short with me n when I asked why I got no response until the next day in which they told me I was banned n not allowed on the property. I have not ever been banned n I stayed there 2 nights in September n 2 nights in October n on both occasions seen and spoke with Mo the manager of the place so I was baffled n confused. Well, my response was very similar to what I am sending u now n when they got back to me in bout 10 mins they confirmed I WAS NOT BANNED! n I did get my money back thru Expedia but I was in no way compensated for mine n my companies trouble, all the resort offered me was 10% off my next stay n they had the audacity to ask me to reserve then for that same day! I'm appalled, I'm still quite angry with the situation n my company had a new born baby with them. Im not happy.
Megan
2025 年 11 月に 2 泊滞在