Santa Rosa Vacations from ￥54,837

I’m writing this review on behalf of my mom, who recently stayed at the hotel. Overall, she had a very pleasant experience, but what stood out most was the exceptional service and genuine care from the staff. A special thank you to Madeline, who was incredibly kind, professional, patient, and helpful. My mom experienced some issues with her accommodations, and Madeline personally took the time to listen, understand her concerns, and make sure everything was resolved. She went above and beyond, and her compassion and genuine concern made such a difference in my mom’s stay. Madeline is truly an asset to the hotel and deserves special recognition. I’d also like to recognize Karen, the restaurant supervisor, who was extremely friendly, attentive, and thoughtful toward my mom. She made sure my mom was comfortable and well taken care of, and her warm personality made dining there an even more enjoyable experience. A special mention also goes to the young lady from housekeeping who regularly took care of my mom. I unfortunately don’t know her name, but she was always friendly, kind, and ready to help. She would even personally check in and ask if my mom needed anything. That extra thoughtfulness made my mom feel genuinely cared for. The doorman was also very friendly and welcoming. The only downside was that the air-conditioning units are quite old and could benefit from an upgrade. Aside from that, my mom had a wonderful stay and would definitely consider returning.

Room price was reasonable, clean room, but someone used the toilet bowl before we got to the room, and forgot to flush the toilet thats - point. Overall the room is ok. But one thing I'm very disappointed is the parking. Very very pricey, even you purchased overnight still very pricey. Hopefully the owner will lower the price specially for the guest who staying. And one thing it bothered me the most, the smell in the garage was terrible, smell sewer but because the drainage is clog up, so the water stays in the canal and that make the whole garage stink.

The property has a lot of cockroach and it's really hard to sleep when you know that you're sleeping with the cockroaches the place is nice because it's close to everything, also in some casinos. Please do a diligent cleaning because you will ruin some people vacation

Great place to stay

Clean, modern and well maintained. The rooms are spacious, the bathroom has a beautiful space. The staff are helpful and accommodating. The gym has a good view of the pool.