Santa Rosa Vacations from ￥58,343

This is my second stay/review of the property. My first 3 nights stay, the staff were great, helpful and professional However, my second stay was not as good because when I was calling the front desk/reception nobody was answering the phone it took awhile for some to pick up. I was looking for my belt that I left the first time I checked in. The person who answered the phone said she’ll find out and call me back but she never did. I called the operator instead and spoke to a certain Harley, I think that’s his name and he was the one who was able to help/found the belt I was looking for. The guy from the housekeeping brought it up to my room. I was glad and thankful. However, I/we had the same problem with the room service food we ordered, it was not very good. Again, I’m suggesting for a new Chef.

It was small for a family of 5 no space just beds and a small folding bed which is broken and stained. Sofa bed is so hard and even the regular beds are. A/C works and blows cold but water leaking on the bed, rugs are so cheap that gets wet and cannot absorb water. Old and super worn carpet . Toiletries are not luxurious as described about the unit. Parking fees are outrageous and unreasonable price. Whole building stinks and smells so bad. Over all rating nothing good about this property. Atleast lobby staff are friendly.

They need to fix the air conditioning in the front lobby. Otherwise everything was great. Will be back again.

Excellent hotel staff; room needs improvement.

First time so beautiful nice hotel