4/10 Poor
VANESSA
Traveled with family
May 6, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The Resort is located in a good place in El Salvador. Amazing views of the water. The check-in to this place is a little hectic and it feel overwhelming. You have to wait in line in your car if you come before 3pm. Then wait in line at a giant room and then make line to get food reservations.
As for the rooms. They are spacious. My AC was old so it would get hot in the room. We had ants in our room too.
As for restaurants. Wendy was amazing serving us at Chack Balam. Her serves made us feel comfortable. She made sure we always had water and juices and a clean table ♥️
For recommendations to the resort. Add AC in the restaurants. It would go a long way! Would make eating feel more comfortable for everyone foreign and locals.
For pools, have them open longer time. 9pm is early maybe 11pm or 12pm would help especially since it’s hot in El Salvador in the night.
Overall, I enjoyed my stay but I would change things to make the guest more comfortable especially after paying a good amount. I’m still unsure if I would recommend this to others or if I would come back. But I did enjoy the time here.
VANESSA
Stayed 2 nights in Apr 2024