Sant'Alessio Vacations from ￥208,983

Every staff member was so helpful, kind, insightful

We booked a quadruple room for 2 nights. When we arrived the young girl at the front desk checked us in and handed us the key. She didn't seem to speak any language, Italian or English! When we got to the room it had ONE bed! When we got back to the reception a guy told us that the shower is broken in the quadruple room and they are giving us the single room and another one for 3 people. Long story short we ended up separated into 2 rooms.... the windows were barely closing, shower was the smallest I have seen and the closet door is rubbing off the floor. The only good thing about the rooms was the location.

Room was clean and bed was comfortable however windows weren't soundproof. Location is fantastic. Fire alarm went off multiple times during my stay including once in the middle of the night. Breakfast was very basic.

Very nice and friendly staff, good breakfast, nice and clean hotel

Personnel Wow!! Service exceptionnel. Merci à toute l'équipe vous avez fait une différence positive lors de notre passage à Florence.